Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268668 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Apr 28, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (24 biz days early)
Active: 28 biz days
Paused: 199 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸199d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 17, 2026
199 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 27, 2026
8 business days (counted)
Running total: 28 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 17 Ready for Release ⏸ Paused 199 —
Mar 17 → Mar 27 Scheduled ▶ Running 8 28
Dispatch 0.0d
Holding 199.5d (excluded)
Coordinators 29.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
199.5 days
Coordinators
29.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 27, 2026 (34 days early)
📅
228.0 days Total Age
⏱️
199.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 24, 2026
Visit 2 Mar 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 199.5 days stuck in "Ready for Release"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
199.5d
Scheduled
8.5d / 2.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 RArnold - Dispatching to Andre for next week as walk in for 6 devices

02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails

01/29/2026 RArnold - Emailed Suanne Knowlton for update on Scheduling.


01/23/2026 RArnold - Emailed Suanne Knowlton for update on Scheduling.


01/12/2026 RArnold -Emailed for update on scheduling


12/29/2025 RArnold - Called (347) 843-5970 for Suzanne. Left a message. Sending email.

12/22/2025 RArnold - Susan request 8 am start. Emailed asking if 03/20 will work


12/16/2025 RArnold -emailed for update on scheduling


12/10/2025 RArnold - Susan requested a Friday. Offered 03/13 @ 11 am for Andre

12/08/2025 RArnold - Per Blanca, this device belongs to MOSES CATH LAB and belongs to Susan Knowlton. Asked to schedule Vivian for 02/10 @ 8am.


12/03/2025 RArnold - Called 718-920-6747 for Orna David. Did not leave a message. Sending email. 

btorress@montefiore.org

ODAVID@montefiore.org


12/03/2025 RArnold - Called 718-920-4793 for Blanca. Left a message. 

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 77499823 - SN US818B2053
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268668
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 200.0 business days
👷
▶
3 Technician Assigned Mar 17, 3:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 293d 23h
⚠️ 9.0 business days
⏱️
▶
2 6x Labor Added Mar 27, 12:44 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 21h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 1, 10:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 24, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03162732 Labor Open 2 $0.00 Mar 27, 12:44 PM
WL-03162733 Labor Open 2 $275.00 Mar 27, 12:44 PM
WL-03162734 Labor Open 0.25 $0.00 Mar 27, 12:44 PM
WL-03162735 Expenses Open 1 $0.00 Mar 27, 12:44 PM
WL-03162736 Expenses Open 1 $0.00 Mar 27, 12:44 PM
WL-03162737 Travel Open 29 $0.00 Mar 27, 12:44 PM
WL-03168499 Labor Open 0.016666666666667 $38.00 Apr 1, 10:29 AM

Details