Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (36 biz days early)
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸195d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 11, 2026
195 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Apr 28, 2025
Completed: Mar 11, 2026
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 28 → Apr 28 |
Created |
▶ Running
|
0 |
0 |
| Apr 28 → May 27 |
Ready for Scheduling |
▶ Running
|
20 |
20 |
| May 27 → Mar 11 |
Ready for Release |
⏸ Paused
|
195 |
—
|
| Mar 11 → Mar 11 |
Assigned |
▶ Running
|
0 |
20 |
Holding
195.5d (excluded)
✓ SLA Met
Holding (excluded from total)
195.5 days
Coordinators
21.0 days
Over SLA
Billing
1.9 days
Over SLA
Created: Apr 28, 2025
Due: Apr 30, 2026
Completed: Mar 11, 2026 (50 days early)
⏱️
195.5d in Ready for Release
Longest Stage
🔄
6 transitions
Status Changes
⚠️
21.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
195.5 days stuck in "Ready for Release"
⏱️
Total Delay
21.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
21.0d
/ 1.0d SLA
Ready to Bill
1.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02/17/2026 RArnold- Fady called and emailed customer as they have not been responsive to scheduling emails
01/29/2026 RArnold - Emailed Suanne Knowlton for update on Scheduling.
01/23/2026 RArnold - Emailed Suanne Knowlton for update on Scheduling.
01/12/2026 RArnold -Emailed for update on scheduling
12/29/2025 RArnold - Called (347) 843-5970 for Suzanne. Left a message. Sending email.
12/22/2025 RArnold - Susan request 8 am start. Emailed asking if 03/20 will work
12/16/2025 RArnold -emailed for update on scheduling
12/10/2025 RArnold - Susan requested a Friday. Offered 03/13 @ 11 am for Andre
12/08/2025 RArnold - Per Blanca, this device belongs to MOSES CATH LAB and belongs to Susan Knowlton. Asked to schedule Vivian for 02/10 @ 8am.
12/03/2025 RArnold - Called 718-920-6747 for Orna David. Did not leave a message. Sending email.
btorress@montefiore.org
ODAVID@montefiore.org
12/03/2025 RArnold - Called 718-920-4793 for Blanca. Left a message.
🔧
Work Performed
Planner labor for attempts made
⚠️
Problem Description
Transducer, X8-2t - IP 103838923 - SN B3WC5J
📞
Call Description
PM - Contract - BG Required PM
📞
Call
Completed
Dec 29, 2025
12/29/2025 RArnold - Called (347) 843-5970 for Suzanne. Left a message. Sending email.
Timeline
📋
Work Order:
WO-01268669
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
5m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
29d 4h
👷
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
1m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 6h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
14h 56m
Bottlenecks
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03138693 |
Labor |
Open |
0.016666666666667 |
$38.00 |
Mar 11, 6:41 AM |