Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268670 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NHPP Cardiology at South Ave — 1110 South Ave, Staten Island NY, 10314-3414

Apr 28, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 19, 2026
✓ SLA Met
Active: 83 biz days
Paused: 138 biz days
🕐 Clock stopped: Tech Off Site (Mar 19, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 16, 2025
138 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Dec 16 → Mar 18, 2026
62 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 83 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 16 Ready for Release ⏸ Paused 138 —
Dec 16 → Mar 18 Scheduled ▶ Running 62 82
Mar 18 → Mar 19 Tech On Site ▶ Running 1 83
Dispatch 0.0d
Holding 138.5d (excluded)
Coordinators 83.7d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
138.5 days
Coordinators
83.7 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Mar 19, 2026 Completed: Mar 19, 2026 (on time)
📅
221.3 days Total Age
⏱️
138.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
81.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 138.5 days stuck in "Ready for Release"
⏱️
Total Delay 81.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
138.5d
Scheduled
62.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/13/2026 RArnold - Customer requested reschedule again. Updated to 03/18 @ 3pm

03/05/2026 RArnold - Sent reminder email

12/17/2025 RArnold - Charlette came back and requested a Friday. Updated to 03/13 @ 9am

12/16/2025 RArnold- Charlette Fajardo confirmed date and time. Dispatching to Vivian.

646-581-3814

cgomezfajardo@northwell.edu

12/16/2025 RArnold - Emailed for update on scheduling

12/10/2025 RArnold - device confrimed by Cheryl Amendolia, she requested noon, offered 03/09 @ noon for Vivian. camendolia@northwell.edu

12/09/2025 RArnold - Called 718-226-8076 for Donna. Left a message. Sending Email. Added Priscilla

privieccio@northwell.edu


12/09/2025 RArnold - Called 17182264645 for the main site. Pressed one for one of the doctors. Was on hold and then someone hung up on me.


12/04/2025 RArnold - Called 718-226-8076 for Donna Acierno to help with a contact for this site. Left a message. Sending email.

dacierno@northwell.edu


12/04/2025 RArnold - Called 267-341-1310 for Aimee Weston. This number doe snot accept calls

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 117952855 - SN US225B1781
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117952855 - SN US225B1781
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268670
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 139.0 business days
👷
▶
3 Technician Assigned Dec 16, 1:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 202d 21h
📅
Dispatch Scheduled by Rebecca Arnold Dec 17, 11:39 AM
Scheduled For: 2026-03-13T13:00:00.000+0000
🚨 59.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 13, 10:13 AM
Scheduled For: 2026-03-18T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 18, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 92d 1h
🚗
Status: Tech Off Site by Vivian Hyde Mar 18, 9:48 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 19m
⏱️
▶
2 6x Labor Added Mar 18, 10:08 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 22m
🏁
Status: Closed by Vivian Hyde Mar 18, 10:30 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏱️
Labor Added Mar 19, 1:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 19, 1:25 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 55m
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 4m
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 62.7 business days (threshold: 2.0 business days)
Exceeded by 60.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 18, 3:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03150464 Labor Open 1 $0.00 Mar 18, 10:08 PM
WL-03150465 Labor Open 2 $275.00 Mar 18, 10:08 PM
WL-03150466 Labor Open 1 $0.00 Mar 18, 10:08 PM
WL-03150467 Expenses Open 1 $0.00 Mar 18, 10:08 PM
WL-03150468 Travel Open 15 $0.00 Mar 18, 10:08 PM
WL-03150469 Travel Open 20 $0.00 Mar 18, 10:08 PM
WL-03151289 Labor Open 0.016666666666667 $38.00 Mar 19, 1:20 PM

Details