Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268673 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pocahontas Memorial Hospital — 150 Duncan Rd, Buckeye WV, 24924

Apr 28, 2025 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (37 biz days early)
Active: 79 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 12, 2026
155 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Jan 12 → Apr 7, 2026
59 business days (counted)
Running total: 79 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 7, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jan 12 Ready for Release ⏸ Paused 155 —
Jan 12 → Apr 7 Scheduled ▶ Running 59 79
Dispatch 0.0d
Holding 155.5d (excluded)
Coordinators 80.2d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
155.5 days
Coordinators
80.2 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 8, 2026 (52 days early)
📅
235.2 days Total Age
⏱️
155.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 155.5 days stuck in "Ready for Release"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
155.5d
Scheduled
59.2d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 01/12/2026 DMalloy - Called 304.799.7400 ext 1124 for Ms. Moranda Alderman. Spoke with Brandy Masters and she advised that Moranda was no longer with teh company and I would be scheduling with her. We agreed to have FSE Fanfan onsite on Monday 4/6/2026 at 1230pm. Emailed a confirmation.  

bmasters@pmhwv.org


12/31/2025 DMalloy - First Contact email sent to customer Ms. Moranda Alderman confirming the device location, serial number and proposed a date and time for a visit. 

malderma@pmhwv.org

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 75408503 - SN US618C0218
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268673
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 156.0 business days
👷
▶
3 Technician Assigned Jan 12, 12:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-06T04:00:00.000+0000, 2026-04-06T00:00:00.000+0000, 2026-04-06T16:30:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 21h
🚨 59.0 business days
⏱️
5x Labor Added Apr 6, 10:57 PM
Type: Labor, Travel
Status: Open
Qty: 5, 2, 3, 209, 148
💵
▶
2 Expenses Added Apr 6, 11:19 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 84d 9h
💵
▶
2 Expenses Added Apr 7, 9:34 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 22h 13m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Apr 9, 12:46 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 40m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 59.2 business days (threshold: 2.0 business days)
Exceeded by 57.2 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Apr 6, 12:30 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03175454 Labor Open 5 $0.00 Apr 6, 10:57 PM
WL-03175455 Labor Open 2 $275.00 Apr 6, 10:57 PM
WL-03175456 Labor Open 3 $0.00 Apr 6, 10:57 PM
WL-03175457 Travel Open 209 $0.00 Apr 6, 10:57 PM
WL-03175458 Travel Open 148 $0.00 Apr 6, 10:57 PM
WL-03175470 Expenses Open 1 $0.00 Apr 6, 11:19 PM
WL-03176996 Expenses Open 1 $0.00 Apr 7, 9:34 PM
WL-03179619 Labor Open 0.016666666666667 $38.00 Apr 9, 12:46 PM

Details