Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268674 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Weeks Medical Center — 173 Middle St, Lancaster NH, 03584

Apr 28, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (12 biz days early)
Active: 44 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 5, 2026
172 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 20, 2026
10 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Mar 2, 2026
6 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 11, 2026
7 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 44 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 5 Ready for Release ⏸ Paused 172
Feb 5 → Feb 20 Scheduled ▶ Running 10 30
Feb 20 → Feb 20 Entered ▶ Running 0 30
Feb 20 → Mar 2 Ready for Scheduling ▶ Running 6 36
Mar 2 → Mar 11 Scheduled ▶ Running 7 43
Mar 11 → Mar 12 Tech On Site ▶ Running 1 44
Dispatch 0.0d
Holding 172.5d (excluded)
Coordinators 46.3d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.5 days
Coordinators
46.3 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Mar 30, 2026 Completed: Mar 12, 2026 (18 days early)
📅
216.2 days Total Age
⏱️
172.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
40.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 172.5 days stuck in "Ready for Release"
⏱️
Total Delay 40.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Ready for Release
172.5d
Scheduled
18.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 mklose poc confirm April March 11th @2pm

02/27/2026 mklose called andre to schedule. VM/LVM

02/20/2026 mklose POC adv this date won't work. working on new date

02/05/2026 Mklose rcvd email from POC adv Feb 12th @2pm


02/04/2026 Rbailey - Called 603.788.5011 Spoke with Kristine. She advised that Barbara was with a patient. She took the Serial number and my phone number and said that she would have Barbara follow up. Resent email for Visibility


01/28/2026 Mklose sent email to andre.belisle@northcountryhealth.org, and Barbara Mccauley.

12/30/2025 Rbailey - Rcvd call from 603.788.4911 Betty. She advised that She was in Cardiology and this device is not hers. If it is her device she prefers Fridays if she is not in. She said that Barbara is in Radiology. I told her I was sending Barbara an email


12/30/2025 Rbailey - Called 603.788.5011 Spoke with Kristine in Radiology. She advised that Barbara had left for the day and she had no way to look at device. Advised that I would send an email to Barbara McCauley

barbara.mccauley@northcountryhealth.org


12/30/2025 Rbailey - Called 603.788.5627 NA No Name on VM. Left VM for Betty. Advised I would try Betty


12/30/2025 Rbailey - Called 603.788.4911 Rcvd VM from Betty Jo, but the number she left was too long. Called Main line and Oper wasn't familiar with, but Xfer'd to Radiology. NA Left VM


12/30/2025 Rbailey - Called 603.788.5627 NA No Name on VM. Left VM for Betty. Resending email with New Proposed date of Feb 9


11/10/2025 Rbailey - Sent 1st attempt email to Betty Villeneuve bettyjo.villeneuve@northcountryhealth.org to propose April Nuovo Feb 4 @Noon

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 68209688 - SN US216B0749
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268674
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 173.0 business days
👷
3 Technician Assigned Feb 5, 2:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-12T19:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 23h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Feb 12, 11:25 AM
Scheduled For: 2026-02-25T19:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Megan Klose Feb 20, 10:19 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 14d 20h, 0m
⚠️ 7.0 business days
🗓️
3 Status: Scheduled Mar 2, 1:16 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-11T18:00:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000I6ItqQAF, April Nuovo
⚠️ 8.0 business days
🔧
Status: Tech On Site by April Nuovo Mar 11, 2:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 0h
⏱️
5x Labor Added Mar 11, 9:49 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.75, 1.5, 190, 104
✔️
Status: Completed by April Nuovo Mar 11, 9:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 25m, 0m
⏱️
Labor Added Mar 12, 1:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 1:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 45m
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 14m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Mar 11, 2:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03140481 Labor Open 1.25 $0.00 Mar 11, 9:49 PM
WL-03140482 Labor Open 1.75 $275.00 Mar 11, 9:49 PM
WL-03140483 Labor Open 1.5 $0.00 Mar 11, 9:49 PM
WL-03140484 Travel Open 190 $0.00 Mar 11, 9:49 PM
WL-03140485 Travel Open 104 $0.00 Mar 11, 9:49 PM
WL-03141539 Labor Open 0.016666666666667 $38.00 Mar 12, 1:39 PM

Details