Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268675 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical CenterEinstein Division — 1600 Tenbroeck Ave, Bronx NY, 10461

Apr 28, 2025 → Mar 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (34 biz days early)
Active: 88 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 3, 2025
129 business days (not counted)
68d
▶ Clock Running
Status: Scheduled
Dec 3 → Mar 14, 2026
68 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 3 Ready for Release ⏸ Paused 129 —
Dec 3 → Mar 14 Scheduled ▶ Running 68 88
Dispatch 0.0d
Holding 129.5d (excluded)
Coordinators 89.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.5 days
Coordinators
89.2 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 14, 2026 (47 days early)
📅
218.0 days Total Age
⏱️
129.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
88.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 13, 2026
Visit 2 Mar 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 129.5 days stuck in "Ready for Release"
⏱️
Total Delay 88.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
129.5d
Scheduled
68.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 SRobinson- Created follow up WO as requested. (WO-01361011)

12/03/2025 RArnold - Mark confirmed this is his device. Must be scheduled on a Friday. Dispatching to Andre for 03/13 @ 8 am

12/03/2025 RArnold - Called 718.904.2779 for Mark. He searched the SN# but could not find it. He asked that I email him so he can see if maybe it moved to a different department.

mbishop@montefiore.org

🔧 Work Performed
Unit was unavailable
🔍 Technician Findings
Unit was unavailable
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 82860679 - SN USN19B0549
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268675
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 130.0 business days
👷
▶
3 Technician Assigned Dec 3, 5:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 190d 1h
🚨 68.9 business days
⏱️
▶
2 5x Labor Added Mar 14, 6:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 100d 23h
🏁
Status: Closed by Andre Samuda Mar 14, 6:15 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 18, 11:22 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Mar 24, 8:57 AM
Invoice Number: SM-256812

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 68.2 business days (threshold: 2.0 business days)
Exceeded by 66.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 13, 8:00 AM
Created
Apr 28, 11:50 AM
Invoice #
SM-256812

Work Details (5)

Name Type Status Qty Amount Date
WL-03144668 Labor Open 2 $0.00 Mar 14, 6:04 PM
WL-03144669 Labor Open 1 $0.00 Mar 14, 6:04 PM
WL-03144670 Labor Open 0.25 $0.00 Mar 14, 6:04 PM
WL-03144671 Expenses Open 1 $0.00 Mar 14, 6:04 PM
WL-03144672 Travel Open 29 $0.00 Mar 14, 6:04 PM

Details