Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268678 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Greater Annapolis Veterinary — 1901 Generals Hwy, Annapolis MD, 21401

Apr 28, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (26 biz days early)
Active: 88 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 14, 2026
157 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 4, 2026
14 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 35 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Feb 5 → Apr 22, 2026
53 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jan 14 Ready for Release ⏸ Paused 157 —
Jan 14 → Feb 4 Scheduled ▶ Running 14 34
Feb 4 → Feb 4 Entered ▶ Running 0 34
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 35
Feb 5 → Apr 22 Scheduled ▶ Running 53 88
Apr 22 → Apr 22 Tech On Site ▶ Running 0 88
Dispatch 0.1d
Holding 157.5d (excluded)
Coordinators 91.4d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
157.5 days
Coordinators
91.4 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 22, 2026 (38 days early)
📅
246.0 days Total Age
⏱️
157.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
86.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 157.5 days stuck in "Ready for Release"
⏱️
Total Delay 86.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
22.8d / 1.0d SLA
Ready for Release
157.5d
Scheduled
68.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/01/2026 RArnold - Erica emailed back and confirmed reschedule

04/01/2026 RArnold - Called 410.224.3800 fro Erica Paulsen. she is not in today. Left a message to reschedule Allan for 04/22 @ 12:30 pm. Sending an email.


02/05/2026 RFosbury Erica confirmed April 3rd.

02/04/2026 RFosbury April 10th will not work Emailed Erica Paulsen <Erica.Paulsen@gavh.com> offering April 3rd or 17th.

01/14/2026 RFosbury  Erica Paulsen <Erica.Paulsen@gavh.com>replied confirming FSE onsite April 10th.

01/13/2026 RFosbury- Erica Paulsen <Erica.Paulsen@gavh.com>replied saying Mondays are not ideal. Offered Friday April 6th.

01/12/2026 YEspino sent an email to Erica Paulsen to confirm the device in question.(First Attempt)

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 72140563 - SN US517E0732
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268678
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 158.0 business days
🗓️
▶
3 Status: Scheduled Jan 14, 8:41 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-10T04:00:00.000+0000, 2026-04-10T00:00:00.000+0000, 2026-04-10T12:30:00.000+0000
🚨 15.0 business days
🆕
Status: Entered by Rich Fosbury Feb 4, 12:21 PM
From: Scheduled
To: Entered
Duration in Previous: 21d 3h
📅
Status: Ready for Scheduling by Rich Fosbury Feb 4, 12:44 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 22m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 5, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-03T04:00:00.000+0000, 2026-04-03T00:00:00.000+0000, 2026-04-03T12:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 1h
🚨 39.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 1, 1:52 PM
Scheduled For: 2026-04-22T16:30:00.000+0000
🚨 16.0 business days
🔧
▶
2 Status: Tech On Site Apr 22, 12:11 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 39
⏱️
▶
2 Labor Added Apr 22, 1:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 5m, 1m
🏁
Status: Closed by Allan Klus Apr 22, 3:48 PM
From: Tech Off Site
To: Closed
Duration in Previous: 2h 29m
⏱️
Labor Added Apr 23, 1:28 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 1:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 45m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 42m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 53.6 business days (threshold: 2.0 business days)
Exceeded by 51.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 22, 12:30 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03195872 Labor Open 1.25 $0.00 Apr 22, 12:14 PM
WL-03195873 Travel Open 39 $0.00 Apr 22, 12:14 PM
WL-03195958 Labor Open 1.25 $275.00 Apr 22, 1:16 PM
WL-03197939 Labor Open 0.016666666666667 $38.00 Apr 23, 1:28 PM

Details