Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268685 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Forbes Hospital — 2570 Haymaker Rd, Monroeville PA, 15146

Apr 28, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (19 biz days early)
Active: 67 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 22, 2025
142 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 20 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 22 → Mar 3, 2026
47 business days (counted)
Running total: 67 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 22 Ready for Release ⏸ Paused 142 —
Dec 22 → Dec 22 Assigned ▶ Running 0 20
Dec 22 → Mar 3 Scheduled ▶ Running 47 67
Dispatch 0.0d
Holding 142.5d (excluded)
Coordinators 68.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
142.5 days
Coordinators
68.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Mar 30, 2026 Completed: Mar 3, 2026 (27 days early)
📅
209.4 days Total Age
⏱️
142.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
65.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 142.5 days stuck in "Ready for Release"
⏱️
Total Delay 65.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
142.5d
Scheduled
47.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 DMalloy - Reminder email sent to customer regarding next weeks visit.  

rocco.yallum@ahn.org

rex.tosh@ahn.org


12/22/2025 Rbailey - Called 412.858.3231 Spoke with Rocco. He said we could schedule. Sending email for Fanfan to come onsite Mar 2 @9. Sending email. Advising Planner


12/01/2025 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

rex.tosh@ahn.org

rocco.yallum@ahn.org

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Sparq Ultrasound System - IP 91658900 - SN US32111670
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268685
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 143.0 business days
👷
▶
3 Technician Assigned Dec 22, 2:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 208d 22h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-02T14:00:00.000+0000
🚨 47.0 business days
⏱️
▶
3 5x Labor Added Mar 2, 10:31 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 70d 8h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Mar 3, 12:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 12:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 49m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Mar 2, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03127341 Labor Open 1 $0.00 Mar 2, 10:31 PM
WL-03127342 Labor Open 2 $275.00 Mar 2, 10:31 PM
WL-03127343 Labor Open 1 $0.00 Mar 2, 10:31 PM
WL-03127344 Travel Open 19 $0.00 Mar 2, 10:31 PM
WL-03127345 Travel Open 19 $0.00 Mar 2, 10:31 PM
WL-03127760 Labor Open 0.016666666666667 $38.00 Mar 3, 12:20 PM

Details