📍 University of Florida — 2015 SW 16th Ave, Gainesville FL, 32608
Apr 28, 2025 → Apr 10, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (34 biz days early)
Active: 59 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 13, 2026
178 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 20 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 13 → Apr 10, 2026
39 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Apr 28, 2025Completed: Apr 10, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 28 → Apr 28
Created
▶ Running
0
0
Apr 28 → May 27
Ready for Scheduling
▶ Running
20
20
May 27 → Feb 13
Ready for Release
⏸ Paused
178
—
Feb 13 → Feb 13
Assigned
▶ Running
0
20
Feb 13 → Apr 10
Scheduled
▶ Running
39
59
Apr 10 → Apr 10
Tech On Site
▶ Running
0
59
Dispatch0.0d
Holding178.5d (excluded)
Coordinators61.0d
Field Work0.6d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
178.5 days
Coordinators
61.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025
Due: May 30, 2026
Completed: Apr 10, 2026 (50 days early)
📅
238.0 daysTotal Age
⏱️
178.5d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
59.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay178.5 days stuck in "Ready for Release"
⏱️
Total Delay59.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
178.5d
Assigned
0.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 ALuman - email reply from Rebecca Puglisi confirmed ULS and scheduling for 4/10. Dispatch to Jared Heisler. Email confirmation sent to rpuglisi@ufl.edu
01/29/2026 ALuman - found contact for Becca Puglisi, sent email to rpuglisi@ufl.edu
01/29/2026 ALuman - sent another email to Tracy Sutton to confirm and schedule for 4/10
01/27/20226 ALuman - sent email to Tracy Sutton suttont@ufl.edu to confirm and schedule
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
CX50 Ultrasound System - IP 76888154 - SN SGN1800001
📞Call Description
PM - Contract - BG Required PM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - University of Florida - Gainesville, FL - WO-12584319
Completed Jan 29, 2026
To: rpuglisi@ufl.edu
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - University of Florida - Gainesville, FL - WO-12584319
Body:
Hi Becca,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, t
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - University of Florida - Gainesville, FL - WO-12584319
Completed Jan 27, 2026
To: suttont@ufl.edu
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - University of Florida - Gainesville, FL - WO-12584319
Body:
Hi Tracy,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to
📅
WO-01268688 - Preventive Maintenance - DD: 05/30/2026 - Ultrasound - Gainesville - University of Florida
Apr 10, 2026 8:00am – 5:00pm
Work Order: WO-01268688
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12584319
Location: University of Florida
Address: 2015 SW 16th Ave, Gainesville, FL 32608
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: SGN1800001
Contact Name:
Contact Phone:
Contact Email:
Due Date: 5/
Timeline
📋
Work Order Created Apr 28, 11:50 AM
Work Order:WO-01268688
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 28, 11:56 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
🚨21.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:20 PM