Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268689 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Fayetteville Woman's Care — 2029 Valleygate Dr, FAYETTEVILLE NC, 28304

Apr 28, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (38 biz days early)
Active: 57 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 11, 2026
176 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 6, 2026
37 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 11 Ready for Release ⏸ Paused 176 —
Feb 11 → Apr 6 Scheduled ▶ Running 37 57
Apr 6 → Apr 6 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 176.5d (excluded)
Coordinators 58.3d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.5 days
Coordinators
58.3 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 6, 2026 (54 days early)
📅
234.0 days Total Age
⏱️
176.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
57.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 176.5 days stuck in "Ready for Release"
⏱️
Total Delay 57.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
176.5d
Scheduled
37.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 Rbailey - Called 910.323.2103 pressed 7 was going to ask for Kathy, but phone answered by Patricia. She confirmed the devices and requested that Patty come onsite April 4 @1030. Confirmed with Planner. Sending email and advising Planner to dispatch


02/11/2026 Rbailey - Called 910.323.2103 Pressed 7 Asked for Patricia. Got VM and it said she will be OOO for an indefinite period of time and to reach out to Kathy Wright ext 1244


01/16/2026 Rbailey - Sent 1st Attempt to Patricia Crowder pwcrowder@fwc.net to confirm device is onsite

🔧 Work Performed
While onsite, performed ULS PM and T&V per instruction successfully. Travel from site. stop at FedEx to return tools. drop in hours meeting to discuss schedule w/supervisors
🔍 Technician Findings
ULS PM
⚠️ Problem Description
ClearVue 850 Ultrasound System - IP 80756597 - SN SZ51961578
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268689
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 177.0 business days
📅
▶
3 Dispatch Scheduled Feb 11, 4:17 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 260d 0h
🚨 38.0 business days
🔧
Status: Tech On Site by Patricia Gordon Apr 6, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 18h
✔️
Status: Completed by Patricia Gordon Apr 6, 12:55 PM
From: Tech On Site
To: Completed
Duration in Previous: 52m
⏱️
3x Labor Added Apr 6, 7:04 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 119
⏱️
Labor Added Apr 6, 7:16 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Patricia Gordon Apr 6, 7:36 PM
From: Completed
To: Closed
Duration in Previous: 6h 40m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Apr 9, 11:33 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 57m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 37.3 business days (threshold: 2.0 business days)
Exceeded by 35.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Apr 6, 11:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03175075 Labor Open 1.5 $275.00 Apr 6, 7:04 PM
WL-03175076 Labor Open 3 $0.00 Apr 6, 7:04 PM
WL-03175077 Travel Open 119 $0.00 Apr 6, 7:04 PM
WL-03175085 Labor Open 1 $0.00 Apr 6, 7:16 PM
WL-03179480 Labor Open 0.016666666666667 $38.00 Apr 9, 11:33 AM

Details