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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268692 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Coram — 347 Middle Country Rd, Coram NY, 11727

Apr 28, 2025 → Mar 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 71 biz days
Paused: 141 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 19, 2025
141 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Dec 19 → Mar 8, 2026
51 business days (counted)
Running total: 71 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 19 Ready for Release ⏸ Paused 141 —
Dec 19 → Mar 8 Scheduled ▶ Running 51 71
Dispatch 0.0d
Holding 141.5d (excluded)
Coordinators 72.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
141.5 days
Coordinators
72.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 8, 2026 (53 days early)
📅
213.0 days Total Age
⏱️
141.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
73.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 4, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 141.5 days stuck in "Ready for Release"
⏱️
Total Delay 73.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
141.5d
Scheduled
51.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 RArnold -Dispatching to Andre for 03/4 @ 10 am

Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 106072863 - SN US823F1422
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268692
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 142.0 business days
👷
▶
3 Technician Assigned Dec 19, 3:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-04T15:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 205d 23h
🚨 52.0 business days
⏱️
▶
3 3x Labor Added Mar 8, 6:08 PM
3x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 79d 2h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 12, 11:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 8m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 51.5 business days (threshold: 2.0 business days)
Exceeded by 49.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 4, 10:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03135241 Labor Open 2 $275.00 Mar 8, 6:08 PM
WL-03135242 Labor Open 0.25 $0.00 Mar 8, 6:08 PM
WL-03135243 Travel Open 19 $0.00 Mar 8, 6:08 PM
WL-03135244 Labor Open 0.75 $0.00 Mar 8, 6:10 PM
WL-03141254 Labor Open 0.016666666666667 $38.00 Mar 12, 11:49 AM

Details