Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268694 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 St Barnabas Hospital — 4422 3rd Ave, Bronx NY, 10457

Apr 28, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (40 biz days early)
Active: 57 biz days
Paused: 174 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 9, 2026
174 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 2, 2026
37 business days (counted)
Running total: 57 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 9 Ready for Release ⏸ Paused 174 —
Feb 9 → Apr 2 Scheduled ▶ Running 37 57
Dispatch 0.0d
Holding 174.5d (excluded)
Coordinators 58.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
174.5 days
Coordinators
58.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 2, 2026 (58 days early)
📅
232.0 days Total Age
⏱️
174.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 19, 2026
Visit 2 Mar 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 174.5 days stuck in "Ready for Release"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
174.5d
Scheduled
37.8d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 RArnold -Sent Reminder email


02/09/2026 SRobinson- Called Rodney McKnight, 718-960-3134. Spoke with Rodney, he confirmed 03/19 at 9am for Andre. Dispatching WO and sending a confirmed email back. 

01/29/2026 RArnold - Emailed Rodney for update on scheduling

01/22/2026 RArnold - Per Rodney "Both units I show are in Radiology 4th floor. March should be Ok to do if the PM sticker says otherwise."

01/22/2026 RArnold - emailed Rodney for an update on Scheduling

01/15/2026 RArnold - Called 718-960-3134 for Rodney McKnight. Left a message. Sending Email. rmcknight@sbhny.org

Andre 03/19 @ 9 am.


01/08/2026 Rbailey - Sent 1st Attempt to Latrice Terrell lterrell@sbhny.org to confirm device locations

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 69713404 - SN US716B0628
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268694
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 175.0 business days
👷
▶
3 Technician Assigned Feb 9, 12:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-19T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 257d 21h
🚨 34.0 business days
⏱️
Labor Added Mar 29, 4:17 AM
Type: Labor
Status: Open
Qty: 3
⏳ 4.0 business days
⏱️
▶
3 2x Labor Added Apr 2, 1:12 PM
2x Labor Added → 3x Travel Added → Status: Completed
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 49, 1
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 51d 23h, 0m
⏱️
▶
2 Labor Added Apr 2, 1:45 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 31m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 28m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 37.8 business days (threshold: 2.0 business days)
Exceeded by 35.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 19, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03164369 Labor Open 3 $0.00 Mar 29, 4:17 AM
WL-03170585 Labor Open 1.75 $275.00 Apr 2, 1:12 PM
WL-03170586 Labor Open 0.25 $0.00 Apr 2, 1:12 PM
WL-03170596 Travel Open 49 $0.00 Apr 2, 1:15 PM
WL-03170594 Expenses Open 1 $0.00 Apr 2, 1:15 PM
WL-03170595 Expenses Open 1 $0.00 Apr 2, 1:15 PM
WL-03170689 Labor Open 0.016666666666667 $38.00 Apr 2, 1:45 PM

Details