Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268696 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Friendship Hospital for Animals — 4105 Brandywine St NW, Washington DC, 20016

Apr 28, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 50 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jan 20, 2026
160 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Jan 20 → Mar 4, 2026
30 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Jan 20 Ready for Release ⏸ Paused 160 —
Jan 20 → Mar 4 Scheduled ▶ Running 30 50
Mar 4 → Mar 4 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Holding 160.5d (excluded)
Coordinators 51.7d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
160.5 days
Coordinators
51.7 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
211.0 days Total Age
⏱️
160.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 160.5 days stuck in "Ready for Release"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
160.5d
Scheduled
30.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 RFosbury called 202-363-7300 to see if we can pull in to March 4th. Keita Seabrook is no longer with the clinic. Told to email Kelly.Love@friendshiphospital.com as she is not in today and does not have a voicemail. Sent email letting her know we will be coming March 4th instead.

01/20/2026 RFosbury Keita Seabrook <keita.seabrook@friendshiphospital.com> replied saying March 5th at 11:30 works.

 12/30/2025 MKlose called 202-363-7300, ask to xfer to Keita. She was unavailable, sent email

12/22/2025 Mklose called 202-363-7300; spoke to reception. he xfer to Keita. call could not be connected. line disconnected. sent email. 

12/02/2025 Mklose sent email to Keita Seabrook offered Allan March 5th 11:30 AM

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73340832 - SN US318C0521
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268696
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 161.0 business days
📅
▶
3 Dispatch Scheduled Jan 20, 1:05 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 237d 21h
🚨 27.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 26, 12:52 PM
Scheduled For: 2026-03-04T16:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Allan Klus Mar 4, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 22h
⏱️
2x Labor Added Mar 4, 12:01 PM
Type: Labor
Status: Open
Qty: 1.5, 2
⏱️
▶
2 Labor Added Mar 4, 1:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 28m
💵
▶
2 3x Expenses Added Mar 4, 4:55 PM
3x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 3h 45m
🏁
Status: Closed by Allan Klus Mar 4, 5:06 PM
From: Tech Off Site
To: Closed
Duration in Previous: 9m
⏱️
Labor Added Mar 5, 1:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 5, 1:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 37m
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 52m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 30.7 business days (threshold: 2.0 business days)
Exceeded by 28.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Mar 4, 11:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03129620 Labor Open 1.5 $0.00 Mar 4, 12:01 PM
WL-03129621 Labor Open 2 $0.00 Mar 4, 12:01 PM
WL-03129761 Labor Open 1.75 $275.00 Mar 4, 1:10 PM
WL-03130361 Expenses Open 1 $0.00 Mar 4, 4:55 PM
WL-03130362 Expenses Open 1 $0.00 Mar 4, 4:55 PM
WL-03130363 Travel Open 76 $0.00 Mar 4, 4:55 PM
WL-03131595 Labor Open 0.016666666666667 $38.00 Mar 5, 1:39 PM

Details