Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268699 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Apr 28, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 66 biz days
Paused: 146 biz days
🕐 Clock stopped: Tech Off Site (Mar 7, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 29, 2025
146 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Dec 29 → Mar 6, 2026
46 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 29 Ready for Release ⏸ Paused 146 —
Dec 29 → Mar 6 Scheduled ▶ Running 46 66
Mar 6 → Mar 7 Tech On Site ▶ Running 0 66
Dispatch 0.0d
Holding 146.5d (excluded)
Coordinators 68.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.5 days
Coordinators
68.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 7, 2026 (54 days early)
📅
213.0 days Total Age
⏱️
146.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
68.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 146.5 days stuck in "Ready for Release"
⏱️
Total Delay 68.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
146.5d
Scheduled
47.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RArnold - Sent Reminder Email

12/29/2025 RArnold per Travis, dispatching to Vivian for March 6th starting @8am, device located @ 

Montefiore Medical Center MosesCampus

111 E 210th St – OR 3rd floor

Bronx, NY 10467

 


12/22/2025 RArnold -Emailed Travis for update on confirming SN#

12/16/2025 RArnold - Called (917) 359-6668 for Travis. he has not had a chance to confirm the serial numbers. He will get back to me this afternoon. offering 03/06 @ 8am for Vivian. 

12/10/2025 RArnold - Emailed Travis for update on confirming SN#s

12/04/2025 RArnold - Called (917) 359-6668 for Travis Johnson. Sending email with serial numbers. 

TRAJOHNS@montefiore.org

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 81595390 - SN US819B0913
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81595390 - SN US819B0913
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268699
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 147.0 business days
👷
▶
3 Technician Assigned Dec 29, 11:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-06T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 215d 20h
🚨 47.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 6, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 1h
⏱️
▶
2 3x Labor Added Mar 6, 7:46 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 59m
✔️
Status: Completed by Vivian Hyde Mar 6, 8:46 PM
From: Tech Off Site
To: Completed
Duration in Previous: 57m
🏁
Status: Closed by Vivian Hyde Mar 6, 9:48 PM
From: Completed
To: Closed
Duration in Previous: 1h 2m
⏳ 4.3 business days
⏱️
Labor Added Mar 12, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 43m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 6, 8:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03134508 Labor Open 1.5 $0.00 Mar 6, 7:46 PM
WL-03134509 Labor Open 2 $275.00 Mar 6, 7:46 PM
WL-03134510 Travel Open 20 $0.00 Mar 6, 7:46 PM
WL-03141120 Labor Open 0.016666666666667 $38.00 Mar 12, 11:10 AM

Details