Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268701 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Apr 28, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 66 biz days
Paused: 146 biz days
🕐 Clock stopped: Tech Off Site (Mar 7, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 29, 2025
146 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Dec 29 → Mar 6, 2026
46 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 29 Ready for Release ⏸ Paused 146 —
Dec 29 → Mar 6 Scheduled ▶ Running 46 66
Mar 6 → Mar 7 Tech On Site ▶ Running 0 66
Dispatch 0.0d
Holding 146.5d (excluded)
Coordinators 68.0d
Field Work 0.8d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.5 days
Coordinators
68.0 days
Over SLA
Field Work
0.8 days
Billing
0.5 days
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 7, 2026 (54 days early)
📅
213.0 days Total Age
⏱️
146.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
71.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 146.5 days stuck in "Ready for Release"
⏱️
Total Delay 71.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
146.5d
Scheduled
47.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.1d / 1.0d SLA
07e-Partial Project
2.5d
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RArnold - Sent Reminder Email


12/29/2025 RArnold per Travis, dispatching to Vivian for March 6th starting @8am, device located @ 

Montefiore Medical Center MosesCampus

111 E 210th St – OR 3rd floor

Bronx, NY 10467

 


12/22/2025 RArnold -Emailed Travis for update on confirming SN#


12/16/2025 RArnold - Called (917) 359-6668 for Travis. he has not had a chance to confirm the serial numbers. He will get back to me this afternoon. offering 03/06 @ 8am for Vivian. 


12/10/2025 RArnold - Emailed Travis for update on confirming SN#s


12/04/2025 RArnold - Called (917) 359-6668 for Travis Johnson. Sending email with serial numbers. 

TRAJOHNS@montefiore.org

🔧 Work Performed
Exception Letter - The device cannot be located and is not appearing in the Biomed system inventory.
⚠️ Problem Description
Transducer, X7-2 - IP 49666428 - SN 038P4K
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268701
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 147.0 business days
📅
▶
4 Dispatch Scheduled Dec 29, 11:16 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Vivian Hyde
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 215d 19h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-06T13:00:00.000+0000
🚨 47.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 6, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 1h
⏱️
▶
2 2x Labor Added Mar 6, 9:01 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 8h 13m, 0m
🏁
Status: Closed by Vivian Hyde Mar 6, 9:50 PM
From: Completed
To: Closed
Duration in Previous: 47m
⏳ 4.3 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
💵
▶
2 Status: Billing Review Mar 12, 3:06 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Mar 12, 7:02 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 54m
⏳ 4.6 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 19, 3:22 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256987

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 6, 8:00 AM
Created
Apr 28, 11:50 AM
Invoice #
SM-256987

Work Details (2)

Name Type Status Qty Amount Date
WL-03134555 Labor Open 0.5 $0.00 Mar 6, 9:01 PM
WL-03134556 Labor Open 0.5 $0.00 Mar 6, 9:01 PM

Details