Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268707 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Apr 28, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 12, 2026
✗ SLA Missed
Active: 22 biz days
Paused: 199 biz days
🕐 Clock stopped: Tech Off Site (Mar 19, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸199d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 17, 2026
199 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 22 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 17 Ready for Release ⏸ Paused 199 —
Mar 17 → Mar 18 Scheduled ▶ Running 1 21
Mar 18 → Mar 19 Tech On Site ▶ Running 1 22
Dispatch 0.0d
Holding 199.5d (excluded)
Coordinators 23.0d
Field Work 0.9d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
199.5 days
Coordinators
23.0 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Mar 12, 2026 Completed: Mar 19, 2026 (6 days late)
📅
221.3 days Total Age
⏱️
199.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
20.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 199.5 days stuck in "Ready for Release"
⏱️
Total Delay 20.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
199.5d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 RArnold - Device confirmed in cath lab 2 by Woodley. Device will be available tomorrow at 12:30 pm. Dispatching to Vivian

03/16/2026 RArnold -Emailed Heidi again to schedule Vivian

03/12/2026 RArnold - Heidi was able to confirm this device is located in cath lab 3. Sent email to schedule Vivian for 03/18 @ 12:30 Pm. Also sent EL.


03/06/2026 RArnold - Called ( 347) 276-3381 for Woodley. Left message. Sending another email.


03/02/2026 SRobinson- Called Woodley, 347) 276-3381. It went to VM, LM. Going to follow up with an email as well. Asked about 03/03 at 9am or 03/04 at 9am for Vivian. 

02/27/2026 RArnold - Called (347) 276-3381 for Wodley. Need to schedule with him per Heidi. NA, unable to leave a message. Sending a email. 


02/17/2026 SRobinson- Called Heidi Roberts, 917 -376-7708. It went to VM, LM. Going to follow up with an email as well. 

02/12/2026 SRobinson- Called Heidi Roberts, 718-369-0169 ext 6301. Went to busy Dial tone. Called 917 -376-7708 listed as heidis work cell in her signature.It went to VM, LM and sent a follow up email. 

02/04/2026 SRobinson- Sent follow up email to Heidi to see if 02/25 at 3pm will work.

01/28/2026 RArnold -Emailed Heidi to confirm device location and schedule Vivian for 02/25 @ @ 3 pm

10/29/2025 RArnold -Customer requests scheduling in month due

🔧 Work Performed
EPIQ CVxi Ultrasound System - IP 117037532 - SN US225B0469
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 117037532 - SN US225B0469
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268707
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 200.0 business days
👷
▶
3 Technician Assigned Mar 17, 10:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-18T16:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 293d 18h
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 18, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
🚗
▶
2 Status: Tech Off Site Mar 18, 9:48 PM
Status: Tech Off Site → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 25
⏱️
2x Labor Added Mar 18, 9:55 PM
Type: Labor
Status: Open
Qty: 1.5, 2
✔️
Status: Completed by Vivian Hyde Mar 18, 10:01 PM
From: Tech Off Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Vivian Hyde Mar 18, 10:29 PM
From: Completed
To: Closed
Duration in Previous: 28m
⏱️
Labor Added Mar 19, 1:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 19, 1:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 56m
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 4m
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 18, 12:30 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03150422 Expenses Open 1 $0.00 Mar 18, 9:51 PM
WL-03150423 Expenses Open 1 $0.00 Mar 18, 9:51 PM
WL-03150424 Travel Open 25 $0.00 Mar 18, 9:51 PM
WL-03150429 Labor Open 1.5 $0.00 Mar 18, 9:55 PM
WL-03150430 Labor Open 2 $275.00 Mar 18, 9:55 PM
WL-03151290 Labor Open 0.016666666666667 $38.00 Mar 19, 1:20 PM

Details