Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268708 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Apr 28, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (37 biz days early)
Active: 75 biz days
Paused: 139 biz days
🕐 Clock stopped: Tech Off Site (Mar 10, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 17, 2025
139 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Dec 17 → Mar 9, 2026
54 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 75 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 17 Ready for Release ⏸ Paused 139 —
Dec 17 → Mar 9 Scheduled ▶ Running 54 74
Mar 9 → Mar 10 Tech On Site ▶ Running 1 75
Dispatch 0.0d
Holding 139.5d (excluded)
Coordinators 75.9d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.5 days
Coordinators
75.9 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 10, 2026 (51 days early)
📅
214.1 days Total Age
⏱️
139.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
75.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 139.5 days stuck in "Ready for Release"
⏱️
Total Delay 75.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
139.5d
Scheduled
54.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 RArnold - Sent Reminder Email

12/17/2025 RArnold - William confirmed. dispatching to Vivian for 03/09 @ 3 pm

12/16/2025 RArnold -Emailed Will for an update on scheduling

12/11/2025 RArnold - Called 917-969-4068 for William. He is on PTO. Sending him with SN#. Should be device Floats - Interventional Radiology. 03/09 @ 3 pm for Vivian.

wig9004@nyp.org

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 108955131 - SN US324B0455
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 108955131 - SN US324B0455
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268708
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 140.0 business days
👷
▶
3 Technician Assigned Dec 17, 12:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T19:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 203d 20h
🚨 55.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 9, 4:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 82d 3h
💵
5x Expenses Added Mar 9, 7:51 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 25
⏱️
3x Labor Added Mar 9, 8:00 PM
Type: Labor
Status: Open
Qty: 1.5, 2, 0.5
🚗
Status: Tech Off Site by Vivian Hyde Mar 9, 8:06 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 3h 51m, 0m
🏁
Status: Closed by Vivian Hyde Mar 9, 8:37 PM
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 3.4 business days
⏱️
Labor Added Mar 12, 12:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 12:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 31m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 54.9 business days (threshold: 2.0 business days)
Exceeded by 52.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 9, 3:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03136520 Expenses Open 1 $0.00 Mar 9, 7:51 PM
WL-03136521 Expenses Open 1 $0.00 Mar 9, 7:51 PM
WL-03136522 Expenses Open 1 $0.00 Mar 9, 7:51 PM
WL-03136523 Travel Open 25 $0.00 Mar 9, 7:51 PM
WL-03136524 Travel Open 5 $0.00 Mar 9, 7:51 PM
WL-03136528 Labor Open 1.5 $0.00 Mar 9, 8:00 PM
WL-03136529 Labor Open 2 $275.00 Mar 9, 8:00 PM
WL-03136530 Labor Open 0.5 $0.00 Mar 9, 8:00 PM
WL-03141325 Labor Open 0.016666666666667 $38.00 Mar 12, 12:21 PM

Details