Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268709 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nyp Medical Group Brooklyn — 50 Court St 6th floor, BROOKLYN NY, 11201-4845

Apr 28, 2025 → Mar 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (33 biz days early)
Active: 87 biz days
Paused: 131 biz days
🕐 Clock stopped: Tech Off Site (Mar 16, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 5, 2025
131 business days (not counted)
67d
▶ Clock Running
Status: Scheduled
Dec 5 → Mar 16, 2026
67 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 87 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 5 Ready for Release ⏸ Paused 131 —
Dec 5 → Mar 16 Scheduled ▶ Running 67 87
Mar 16 → Mar 16 Tech On Site ▶ Running 0 87
Dispatch 0.0d
Holding 131.5d (excluded)
Coordinators 89.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
131.5 days
Coordinators
89.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 16, 2026 (45 days early)
📅
219.0 days Total Age
⏱️
131.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
87.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 131.5 days stuck in "Ready for Release"
⏱️
Total Delay 87.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
131.5d
Scheduled
68.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 RArnold -Sent Reminder Email


12/05/2025 RArnold - Called (929) 213-3364 for Sheryl Campbell. She confirmed the device. 50 Court St 6th Floor, Brooklyn, NY 11201. Dispatching to Vivian for 03/16 @ 1 pm.

Put Heidi down as POC so she receives the FSR.

smc9036@nyp.org

bmhbiomed-mgt@nyp.org

🔧 Work Performed
Sparq Ultrasound System - IP 108973268 - SN US42410076
⚠️ Problem Description
Sparq Ultrasound System - IP 108973268 - SN US42410076
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268709
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 132.0 business days
👷
▶
3 Technician Assigned Dec 5, 10:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-16T17:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 19h
🚨 68.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 16, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 101d 1h
⏱️
4x Labor Added Mar 16, 5:10 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.5, 1
🚗
Status: Tech Off Site by Vivian Hyde Mar 16, 5:17 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 18m, 0m
🏁
Status: Closed by Vivian Hyde Mar 16, 5:29 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.8 business days
⏱️
Labor Added Mar 18, 12:18 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 12:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 68.0 business days (threshold: 2.0 business days)
Exceeded by 66.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 16, 1:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03146272 Labor Open 2 $275.00 Mar 16, 5:10 PM
WL-03146273 Labor Open 0.5 $0.00 Mar 16, 5:10 PM
WL-03146274 Expenses Open 1 $0.00 Mar 16, 5:10 PM
WL-03146275 Travel Open 5 $0.00 Mar 16, 5:10 PM
WL-03149036 Labor Open 0.016666666666667 $38.00 Mar 18, 12:18 PM

Details