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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268711 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Sayville — 5650 Sunrise Hwy, Sayville NY, 11782

Apr 28, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 70 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 23, 2025
143 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Dec 23 → Mar 9, 2026
50 business days (counted)
Running total: 70 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 23 Ready for Release ⏸ Paused 143 —
Dec 23 → Mar 9 Scheduled ▶ Running 50 70
Dispatch 0.0d
Holding 143.5d (excluded)
Coordinators 71.5d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.5 days
Coordinators
71.5 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
213.5 days Total Age
⏱️
143.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
72.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 4, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Release"
⏱️
Total Delay 72.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
143.5d
Scheduled
50.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 RArnold - Updated to 03/04 @ 12 pm per Lisett

12/23/2025 RArnold -Dispatching to Andre for 03/03 @ 10am

Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 106072865 - SN US823F1394
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268711
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 144.0 business days
👷
▶
3 Technician Assigned Dec 23, 9:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-03T15:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 209d 18h
🚨 31.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 6, 8:10 AM
Scheduled For: 2026-03-04T17:00:00.000+0000
🚨 20.0 business days
⏱️
6x Labor Added Mar 8, 6:59 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 0.25, 33
✔️
▶
2 Status: Completed Mar 9, 12:13 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 12, 11:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 11h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 7m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 50.5 business days (threshold: 2.0 business days)
Exceeded by 48.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 4, 12:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03135245 Labor Open 1 $0.00 Mar 8, 6:59 PM
WL-03135246 Labor Open 2 $275.00 Mar 8, 6:59 PM
WL-03135247 Labor Open 2 $0.00 Mar 8, 6:59 PM
WL-03135248 Labor Open 2 $0.00 Mar 8, 6:59 PM
WL-03135249 Labor Open 0.25 $0.00 Mar 8, 6:59 PM
WL-03135250 Travel Open 33 $0.00 Mar 8, 6:59 PM
WL-03141244 Labor Open 0.016666666666667 $38.00 Mar 12, 11:48 AM

Details