Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268713 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Triangle Vet Emergency Clinic — 608 Morreene Rd, DURHAM NC, 27705

Apr 28, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (36 biz days early)
Active: 70 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 26, 2025
145 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 20 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Dec 26 → Mar 11, 2026
50 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 26 Ready for Release ⏸ Paused 145 —
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 20
Dec 26 → Mar 11 Scheduled ▶ Running 50 70
Mar 11 → Mar 11 Tech On Site ▶ Running 0 70
Dispatch 0.0d
Holding 145.5d (excluded)
Coordinators 71.6d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
145.5 days
Coordinators
71.6 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 11, 2026 (50 days early)
📅
216.0 days Total Age
⏱️
145.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
69.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 145.5 days stuck in "Ready for Release"
⏱️
Total Delay 69.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
145.5d
Scheduled
50.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 Brod - called 9194890615 to speak to Rudy Gorrin, following up in email to reschedule fse visit 

12/26/2025 Mklose rcvd email from Rudy Gorrin, ask for friday. Scheduled Patty March 13th @10am

12/24/2025 Mklose email Radiology, Facilities, and admin. FU on device

12/12/2025 Rbailey - Sent 1st Attempt to radiology@trianglevrh.com to propose Patty come onsite Mar 10 @3pm

🔧 Work Performed
Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 91428039 - SN US321D1375
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268713
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 146.0 business days
📅
▶
4 Status: Ready for Scheduling Dec 26, 2:32 PM
Status: Ready for Scheduling → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-03-13T16:00:00.000+0000, 2026-03-13T14:00:00.000+0000
🚨 50.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 10, 11:04 AM
Scheduled For: 2026-03-11T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Patricia Gordon Mar 11, 1:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 74d 21h
✔️
Status: Completed by Patricia Gordon Mar 11, 2:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 50m
⏱️
3x Labor Added Mar 11, 5:43 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 92
🏁
Status: Closed by Patricia Gordon Mar 11, 7:29 PM
From: Completed
To: Closed
Duration in Previous: 5h 3m
⏱️
Labor Added Mar 12, 1:37 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 1:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 15m
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 15m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 50.5 business days (threshold: 2.0 business days)
Exceeded by 48.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 11, 2:30 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03139994 Labor Open 1.5 $275.00 Mar 11, 5:43 PM
WL-03139995 Labor Open 2 $0.00 Mar 11, 5:43 PM
WL-03139996 Travel Open 92 $0.00 Mar 11, 5:43 PM
WL-03141527 Labor Open 0.016666666666667 $38.00 Mar 12, 1:37 PM

Details