📍 Zwanger & Pesiri Radiology - Lawrence — 625 Rockaway Tpke, Lawrence NY, 11559
Apr 28, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 69 biz days
Paused: 141 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 19, 2025
141 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Dec 19 → Mar 4, 2026
49 business days (counted)
Running total: 69 of ? biz days used
Created: Apr 28, 2025Completed: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 28 → Apr 28
Created
▶ Running
0
0
Apr 28 → May 27
Ready for Scheduling
▶ Running
20
20
May 27 → Dec 19
Ready for Release
⏸ Paused
141
—
Dec 19 → Mar 4
Scheduled
▶ Running
49
69
Dispatch0.0d
Holding141.5d (excluded)
Coordinators70.4d
Field Work0.0d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
141.5 days
Coordinators
70.4 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025
Due: Apr 30, 2026
Completed: Mar 4, 2026 (57 days early)
📅
211.0 daysTotal Age
⏱️
141.5d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
68.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay141.5 days stuck in "Ready for Release"
⏱️
Total Delay68.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
141.5d
Scheduled
49.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/2025 RArnold -dispatching to Andre for 03/02 @ 8am
Customer will not schedule until closer to Month due
🔧Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 106072864 - SN US823F1425
📞Call Description
PM - Contract - Customer Value PM
📋
0-0-0
Completed Mar 10, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📅
WO-01268714 - Preventive Maintenance - Ultrasound - Lawrence - Zwanger & Pesiri Radiology - Lawrence
Mar 2, 2026 8:00am – 5:00pm
Work Order: WO-01268714
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12563927
Location: Zwanger & Pesiri Radiology - Lawrence
Address: 625 Rockaway Tpke, Lawrence, NY 11559
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US823F1425
Contact Name: Lisett Amador
Contact Phone: (5
Timeline
📋
Work Order Created Apr 28, 11:50 AM
Work Order:WO-01268714
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanApr 28, 11:56 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
🚨21.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:18 PM