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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268716 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger & Pesiri Radiology - Lawrence — 625 Rockaway Tpke, Lawrence NY, 11559

Apr 28, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 69 biz days
Paused: 141 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 19, 2025
141 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Dec 19 → Mar 4, 2026
49 business days (counted)
Running total: 69 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 19 Ready for Release ⏸ Paused 141 —
Dec 19 → Mar 4 Scheduled ▶ Running 49 69
Dispatch 0.0d
Holding 141.5d (excluded)
Coordinators 70.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
141.5 days
Coordinators
70.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
211.0 days Total Age
⏱️
141.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
68.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 141.5 days stuck in "Ready for Release"
⏱️
Total Delay 68.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
141.5d
Scheduled
49.4d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 RArnold -dispatching to Andre for 03/02 @ 8am


Customer will not schedule until closer to Month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 74068816 - SN USN17F1080
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268716
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 142.0 business days
👷
▶
3 Technician Assigned Dec 19, 3:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 206d 0h
🚨 50.0 business days
⏱️
▶
2 4x Labor Added Mar 4, 11:36 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 74d 19h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 5, 1:41 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 2h
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 51m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 49.4 business days (threshold: 2.0 business days)
Exceeded by 47.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 2, 8:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03129549 Labor Open 2 $275.00 Mar 4, 11:36 AM
WL-03129550 Labor Open 0.5 $0.00 Mar 4, 11:36 AM
WL-03129551 Labor Open 0.25 $0.00 Mar 4, 11:36 AM
WL-03129552 Travel Open 9 $0.00 Mar 4, 11:36 AM
WL-03131601 Labor Open 0.016666666666667 $38.00 Mar 5, 1:41 PM

Details