Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268717 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Fear Community College — 411 N Front St, WILMINGTON NC, 28401

Apr 28, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (43 biz days early)
Active: 40 biz days
Paused: 188 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 2, 2026
188 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 30, 2026
20 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 2 Ready for Release ⏸ Paused 188 —
Mar 2 → Mar 30 Scheduled ▶ Running 20 40
Mar 30 → Mar 30 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Holding 188.5d (excluded)
Coordinators 42.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
188.5 days
Coordinators
42.0 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Mar 31, 2026 (60 days early)
📅
229.1 days Total Age
⏱️
188.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 188.5 days stuck in "Ready for Release"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
188.5d
Scheduled
21.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 Brod - Kellee Stacks stated that the week of 03/03 wouldnt work because theyre on spring break. I offered to have FSE onsite for 03/16


02/17/2026 Rbailey - Rcvd email from Kellee Stacks inquiring about Feb 23. Following up with Planner to Advise

kastacks58@mail.cfcc.edu


01/30/2026 Rbailey - Called 910.362.7482 NA Left VM for Kellee Stacks as we rcvd email from Kris saying she believed these were in the Sonography Dept

kastacks58@mail.cfcc.edu


01/16/2026 Rbailey - Sent 1st Attempt email to Kristen Bottiglier kbottiglier@cfcc.edu to confirm devices onsite

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site to hotel (Kinston, NC)
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 84039659 - SN US220F0364
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268717
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 189.0 business days
📅
▶
4 Dispatch Scheduled Mar 2, 9:49 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 278d 18h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-16T13:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 26, 11:00 AM
Scheduled For: 2026-03-30T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Patricia Gordon Mar 30, 1:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 2h
✔️
Status: Completed by Patricia Gordon Mar 30, 2:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 56m
⏱️
3x Labor Added Mar 30, 7:55 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.75, 94
🏁
Status: Closed by Patricia Gordon Mar 30, 8:42 PM
From: Completed
To: Closed
Duration in Previous: 6h 13m
⏳ 3.4 business days
⏱️
Labor Added Apr 2, 12:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 29m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 30, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03166088 Labor Open 1.5 $275.00 Mar 30, 7:55 PM
WL-03166089 Labor Open 1.75 $0.00 Mar 30, 7:55 PM
WL-03166090 Travel Open 94 $0.00 Mar 30, 7:55 PM
WL-03170528 Labor Open 0.016666666666667 $38.00 Apr 2, 12:40 PM

Details