Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268720 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Apr 28, 2025 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 25, 2026
✓ SLA Met (27 biz days early)
Active: 81 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 13, 2025
117 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Nov 13 → Feb 16, 2026
61 business days (counted)
Running total: 81 of ? biz days used
Created: Apr 28, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Nov 13 Ready for Release ⏸ Paused 117 —
Nov 13 → Feb 16 Scheduled ▶ Running 61 81
Dispatch 0.0d
Holding 117.5d (excluded)
Coordinators 82.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
117.5 days
Coordinators
82.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Mar 25, 2026 Completed: Feb 16, 2026 (37 days early)
📅
199.0 days Total Age
⏱️
117.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
81.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 117.5 days stuck in "Ready for Release"
⏱️
Total Delay 81.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
117.5d
Scheduled
61.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Sent Reminder Email


11/13/2025 RArnold -Device located in OR. dispatching to Andre for 02/11 @ 3 pm

11/11/2025 RArnold - Emailed for an update on scheduling

11/03/2025 Rarnold Emailed Ellen Dexter to confirm location. Offered 02/10 or 02/11 @ 1 pm.

edexter@maimo.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117589828 - SN US325B0062
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268720
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 118.0 business days
👷
▶
3 Technician Assigned Nov 13, 11:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-11T20:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 169d 20h
🚨 62.0 business days
⏱️
▶
3 5x Labor Added Feb 15, 6:59 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 94d 7h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:16 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 61.9 business days (threshold: 2.0 business days)
Exceeded by 59.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 11, 3:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03106563 Labor Open 2 $0.00 Feb 15, 6:59 PM
WL-03106564 Labor Open 2 $275.00 Feb 15, 6:59 PM
WL-03106565 Expenses Open 1 $0.00 Feb 15, 6:59 PM
WL-03106566 Expenses Open 1 $0.00 Feb 15, 6:59 PM
WL-03106567 Travel Open 22 $0.00 Feb 15, 6:59 PM
WL-03110420 Labor Open 0.016666666666667 $38.00 Feb 18, 1:16 PM

Details