Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268722 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Apr 28, 2025 → Apr 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (35 biz days early)
Active: 22 biz days
Paused: 214 biz days
🕐 Clock stopped: Tech Off Site (Apr 9, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸214d
⏸ Clock Paused
Status: Ready for Release
May 27 → Apr 7, 2026
214 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 9, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Apr 7 Ready for Release ⏸ Paused 214 —
Apr 7 → Apr 9 Scheduled ▶ Running 2 22
Apr 9 → Apr 9 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Holding 214.5d (excluded)
Coordinators 24.0d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
214.5 days
Coordinators
24.0 days
Over SLA
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 9, 2026 (51 days early)
📅
237.0 days Total Age
⏱️
214.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 214.5 days stuck in "Ready for Release"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
214.5d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 DMalloy - Emailed POC Min Schuck and they agreed to have FSE Vivan onsite on this week Wed 4/8 - Thurs 4/9 for the FIVE Devices.   

mps2002@nyp.org


04/03/2026 RArnold - Emailed Heidi to schedule Vivian for 04/08-04/09

12/30/2025 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
CX50 - Ultrasound System - IP 60167331 - SN SG51304562
⚠️ Problem Description
CX50 - Ultrasound System - IP 60167331 - SN SG51304562
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268722
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 215.0 business days
👷
▶
4 Technician Assigned Apr 7, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-08T04:00:00.000+0000, 2026-04-08T00:00:00.000+0000, 2026-04-08T14:30:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 314d 17h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-09T14:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 9, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
3x Labor Added Apr 9, 4:54 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5
🚗
Status: Tech Off Site by Vivian Hyde Apr 9, 5:00 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 58m, 0m
🏁
Status: Closed by Vivian Hyde Apr 9, 5:09 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏱️
Labor Added Apr 10, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 10, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 14m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 9, 10:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03180166 Labor Open 2 $275.00 Apr 9, 4:54 PM
WL-03180167 Labor Open 0.5 $0.00 Apr 9, 4:54 PM
WL-03180168 Travel Open 5 $0.00 Apr 9, 4:54 PM
WL-03181047 Labor Open 0.016666666666667 $38.00 Apr 10, 9:14 AM

Details