Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268723 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Piedmont Newnan Hospital — 745 Poplar Rd, Newnan GA, 30265

Apr 28, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 67 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 23, 2025
143 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 20 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 23 → Mar 3, 2026
46 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 67 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 23 Ready for Release ⏸ Paused 143 —
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 20
Dec 23 → Mar 3 Scheduled ▶ Running 46 66
Mar 3 → Mar 4 Tech On Site ▶ Running 1 67
Dispatch 0.0d
Holding 143.5d (excluded)
Coordinators 68.0d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.5 days
Coordinators
68.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
211.0 days Total Age
⏱️
143.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
67.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Release"
⏱️
Total Delay 67.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
143.5d
Scheduled
47.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 Mklose rcvd email from Jennifer, Confirm Bruce March 3rd @2pm

12/22/2025 EMartin called J. Phillip Kern-Sims / (770) 400-2120 rep stated he is out today but left message on his desk for him to return call tomorrow sent follow up email to phillip.kern-sims@piedmont.org for update on devices 

12/08/2025 mklose sent email to jennifer.vaughn@piedmont.org offered Bruce March 3rd @2pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System - IP 97470514 - SN US32211725
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268723
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 144.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 23, 8:52 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 209d 17h
👷
▶
3 Technician Assigned Dec 23, 9:03 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-03-03T17:00:00.000+0000, 2026-03-03T19:00:00.000+0000
🚨 47.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 3, 1:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 4h
⏱️
5x Labor Added Mar 3, 4:30 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 49, 55
✔️
Status: Completed by Bruce Ballard Mar 4, 7:13 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 40m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 5, 12:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 5h
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 3m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Mar 3, 2:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03128378 Labor Open 1.5 $0.00 Mar 3, 4:30 PM
WL-03128379 Labor Open 2 $275.00 Mar 3, 4:30 PM
WL-03128380 Labor Open 1.5 $0.00 Mar 3, 4:30 PM
WL-03128381 Travel Open 49 $0.00 Mar 3, 4:30 PM
WL-03128382 Travel Open 55 $0.00 Mar 3, 4:30 PM
WL-03131452 Labor Open 0.016666666666667 $38.00 Mar 5, 12:28 PM

Details