Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268724 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Long Island Jewish Medical Center — 27005 76th Ave, New Hyde Park NY, 11040

Apr 28, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (19 biz days early)
Active: 40 biz days
Paused: 192 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸192d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 6, 2026
192 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 3, 2026
20 business days (counted)
Running total: 40 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 6 Ready for Release ⏸ Paused 192 —
Mar 6 → Apr 3 Scheduled ▶ Running 20 40
Dispatch 0.0d
Holding 192.5d (excluded)
Coordinators 41.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
192.5 days
Coordinators
41.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Apr 3, 2026 (27 days early)
📅
232.5 days Total Age
⏱️
192.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 1, 2026
Visit 2 Apr 2, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 192.5 days stuck in "Ready for Release"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
192.5d
Scheduled
20.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 RArnold - Called 718-413-1860 for Wally. Dates i offered are no longer aviavble. He confirmed 03/31 starting at 9 am for Andre. 


03/02/2026 RArnold - Called 718-413-1860 for Wally. He asked that I send an email. Andre 03/05 or 03/17 @ 9am

oonigemo@northwell.edu


03/02/2026 RArnold - Called 718-470-3406 for Wally. Left a message.


12/04/2025 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Completed pm
🔍 Technician Findings
Transducer l12-3 & el18-4 failed testing
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 88107728 - SN USN20B0853
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268724
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 193.0 business days
👷
▶
3 Technician Assigned Mar 6, 9:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-31T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 282d 18h
🚨 19.0 business days
📅
Dispatch Scheduled by Shelby Robinson Apr 1, 2:26 PM
Scheduled For: 2026-04-01T13:00:00.000+0000
⏳ 2.0 business days
⏱️
7x Labor Added Apr 2, 11:48 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 1.5, 22
⏱️
▶
2 Labor Added Apr 2, 11:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 27d 13h, 1m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 8, 9:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 9h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 1, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03171786 Labor Open 1 $0.00 Apr 2, 11:48 PM
WL-03171787 Labor Open 2 $275.00 Apr 2, 11:48 PM
WL-03171788 Labor Open 1.5 $0.00 Apr 2, 11:48 PM
WL-03171789 Expenses Open 1 $0.00 Apr 2, 11:48 PM
WL-03171790 Expenses Open 1 $0.00 Apr 2, 11:48 PM
WL-03171791 Travel Open 22 $0.00 Apr 2, 11:48 PM
WL-03171792 Travel Open 22 $0.00 Apr 2, 11:48 PM
WL-03171957 Labor Open 0.25 $0.00 Apr 2, 11:55 PM
WL-03177316 Labor Open 0.016666666666667 $38.00 Apr 8, 9:44 AM

Details