Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268725 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Capitol Cardiology Associates — 14999 Health Center Dr Ste 201, Bowie MD, 20716

Apr 28, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (24 biz days early)
Active: 34 biz days
Paused: 193 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸193d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 9, 2026
193 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 27, 2026
14 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 9 Ready for Release ⏸ Paused 193 —
Mar 9 → Mar 27 Scheduled ▶ Running 14 34
Mar 27 → Mar 27 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Holding 193.5d (excluded)
Coordinators 36.0d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
193.5 days
Coordinators
36.0 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 28, 2026 (33 days early)
📅
228.0 days Total Age
⏱️
193.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 193.5 days stuck in "Ready for Release"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
193.5d
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 - ARuby - (301) 552-1200 F/U VM/LM called trying to reschedule appointment with FSE Allan Klus for Friday, March 27th @10am-3pm instead. sent F/U email mdubon@capitolcardiology.com. Received email from Marlin confirming reschedule time for 3pm.


03/17/2026 - ARuby - sent email to POC proposing a reschedule time to Friday, March 27th @3pm. Rescheduling due to Doc. Appt.


03/09/2026 Rbailey - Called 301.552.1200 pressed 2. Confirmed Date of March 27 @ 10 for Allan with Marlin. Per FSE device is at 14999 Health Center Dr Ste 201 Bowie, MD 20716. Sending email and Dispatching WO


03/06/2026 Rbailey - Called 301.552.1200 pressed 2 Spoke with Marlin. She advised that she only had 2 devices in Lanham not 3.


03/06/2026 Rbailey - Called 301.810.0086 pressed 2. Number for Marlin. Spoke with Angela who advised this number is for Largo. She provided the number 301.552.1200 and Press 2 for Marlin. Marlin has Bowie (Boo-Ee) and Lanham (Lan-Umm)


03/05/2026 Rbailey - Sent Updated email as the 9th was no longer available. Proposing March 24th


03/03/2026 SRobinson- Called 301.810.0086. Asked for Marlin, got asked to send an email as she was not in this office today. 

02/26/2026 Rbailey - Called 301.810.0086 pressed 2. Spoke with Angela Squires. Marlin is out sick. Angela said to resend the email with her and copy and we can tentatively look at that day and she will follow up with Marlin and have her confirm this asquires@capitolcardiology.com 


02/24/2026 mklose called 301-810-0086 for Marlin. reception adv not in office, sending email

12/22/2025 Mklose Email bounced to leann. sent to Marlin Dubon

12/22/2025 Mklose sent email to Leann, offer Allan March 9th @8:30

12/02/2025 Mklose sent email to Angela Squires, allan March 9th @8:30

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the monitor arm does not stay raised. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 80922740 - SN US619F0999
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268725
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 194.0 business days
👷
▶
3 Technician Assigned Mar 9, 9:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-03-27T14:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 285d 17h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Autumn Ruby Mar 17, 5:44 PM
Scheduled For: 2026-03-27T19:00:00.000+0000
📅
Dispatch Scheduled by Shelby Robinson Mar 18, 5:42 PM
Scheduled For: 2026-03-27T19:30:00.000+0000
📅
Dispatch Scheduled by Shelby Robinson Mar 18, 5:50 PM
Scheduled For: 2026-03-27T19:00:00.000+0000
⚠️ 7.8 business days
🔧
Status: Tech On Site by Allan Klus Mar 27, 3:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 5h
⏱️
2x Labor Added Mar 27, 3:54 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
⏱️
▶
2 Labor Added Mar 27, 4:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 17m, 0m
⏱️
▶
2 6x Labor Added Mar 27, 8:33 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3h 39m
⏳ 4.4 business days
⏱️
Labor Added Apr 2, 11:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 11:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 34m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Mar 27, 3:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03163314 Labor Open 0.5 $0.00 Mar 27, 3:54 PM
WL-03163315 Travel Open 15 $0.00 Mar 27, 3:54 PM
WL-03163412 Labor Open 1.25 $275.00 Mar 27, 4:53 PM
WL-03163703 Labor Open 1 $0.00 Mar 27, 8:33 PM
WL-03163704 Labor Open 1.5 $0.00 Mar 27, 8:33 PM
WL-03163705 Labor Open 0.25 $0.00 Mar 27, 8:33 PM
WL-03163706 Expenses Open 1 $0.00 Mar 27, 8:33 PM
WL-03163707 Expenses Open 1 $0.00 Mar 27, 8:33 PM
WL-03163708 Travel Open 103 $0.00 Mar 27, 8:33 PM
WL-03170416 Labor Open 0.016666666666667 $38.00 Apr 2, 11:35 AM

Details