Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268727 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pulse Vascular — 206 Bergen Ave, Kearny NJ, 07032

Apr 28, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Tech Off Site (Jan 28)
⏸ 125d excluded (parts wait + holding)
✓ SLA Met (1d early)
Dispatch 0.0d
Holding 90.5d (excluded)
Coordinators 109.9d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
90.5 days
Coordinators
109.9 days
Over SLA
Field Work
1.1 days
Billing
1.5 days
Over SLA
Created: Apr 28, 2025 Due: Jan 30, 2026 Completed: Jan 29, 2026 (1 days early)
📅
198.1 days Total Age
⏱️
90.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
105.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 381 days old
🚨
Primary Delay 90.5 days stuck in "Ready for Release"
⏱️
Total Delay 105.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.1d / 1.0d SLA
Ready for Release
90.5d
Scheduled
87.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 RArnold - Rescheduling for 01/28 @ 9am per POC

01/08/2026 RArnold - Called (631) 534-7246 ext 355 for Stephanie. She was not available. Left a message

01/06/2025 RArnold -Emailed POC to reschedule for 01/21 @ 3 pm for Nkosi

12/23/2025 Cever sent reminder email to spontz@pulse-vascular.com

09/30/2025 Rbailey - Rcvd email from Stephanie Pontz <spontz@pulse-vascular.com> Advising that January 2nd at 1030 is fine. Replying to email. Advising Planner


Do not contact Stephanie Pontz 631.534.7246 spontz@pulse-vascular.com



09/29/2025 Rbailey - Called 631.534.7246 to speak with Stephanie. Call Center tried her Ext. Phone answered by Ashley. Who said she would get message to Stephanie. I sent FU email with proposed date of Jan 2


09/02/2025 Rbailey - Sent 1st Attempt Email to Stephanie Pontz spontz@pulse-vascular.com to propose Jeffry Manuta come onsite Dec 4 @1030

🔧 Work Performed
EPIQ 5 Ultrasound Circular Edition - IP 107770395 - SN US615C1169
⚠️ Problem Description
EPIQ 5 Ultrasound Circular Edition - IP 107770395 - SN US615C1169
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268727
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 22.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 91.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 30, 10:43 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 125d 18h
👷
▶
4 Technician Assigned Sep 30, 11:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-02T06:00:00.000+0000, 2026-01-02T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 49m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-02T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ricky Bailey Oct 1, 2:10 PM
Scheduled For: 2026-01-02T15:30:00.000+0000
🚨 36.0 business days
🆕
▶
4 Status: Entered Nov 19, 12:24 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T15:30:00.000+0000
🚨 38.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 9, 1:37 PM
Scheduled For: 2026-01-28T14:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 28, 9:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 21h
⏱️
4x Labor Added Jan 28, 6:30 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 15
💵
Expenses Added Jan 28, 6:37 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Vivian Hyde Jan 28, 6:59 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 15m
✔️
Status: Completed by Vivian Hyde Jan 28, 7:11 PM
From: Tech Off Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Vivian Hyde Jan 28, 7:37 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏱️
Labor Added Jan 29, 11:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 11:45 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 8m
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 27m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Scheduled
Duration: 50.8 business days (threshold: 2.0 business days)
Exceeded by 48.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 28, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03082364 Labor Open 2 $0.00 Jan 28, 6:30 PM
WL-03082365 Labor Open 2 $275.00 Jan 28, 6:30 PM
WL-03082366 Expenses Open 1 $0.00 Jan 28, 6:30 PM
WL-03082367 Travel Open 15 $0.00 Jan 28, 6:30 PM
WL-03082382 Expenses Open 1 $0.00 Jan 28, 6:37 PM
WL-03083224 Labor Open 0.016666666666667 $38.00 Jan 29, 11:35 AM

Details