Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268729 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Apr 28, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (31 biz days early)
Active: 28 biz days
Paused: 212 biz days
🕐 Clock stopped: Tech Off Site (Apr 15, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸212d
⏸ Clock Paused
Status: Ready for Release
May 27 → Apr 3, 2026
212 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 14, 2026
7 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 15, 2026
1 business day (counted)
Running total: 28 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Apr 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Apr 3 Ready for Release ⏸ Paused 212 —
Apr 3 → Apr 14 Scheduled ▶ Running 7 27
Apr 14 → Apr 15 Tech On Site ▶ Running 1 28
Dispatch 0.0d
Holding 212.5d (excluded)
Coordinators 28.6d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
212.5 days
Coordinators
28.6 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 15, 2026 (45 days early)
📅
240.4 days Total Age
⏱️
212.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 212.5 days stuck in "Ready for Release"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
212.5d
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/03/2026 DMalloy - Dispatched to Vivian for 4/14 @2pm 


04/03/2026 RArnold - Called 929-509-9048 for Omar. He asked that I send him a email with SN# so he can respond with the location. Proposing 04/14 @ 9 am for Vivian for 2 devices. 

odewidar@northwell.edu


01/08/2026 RArnold - Customer requests scheduling in the month due

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 87750492 - SN USO20R1073
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 87750492 - SN USO20R1073
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268729
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 213.0 business days
👷
▶
4 Technician Assigned Apr 3, 3:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-14T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 310d 23h
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-14T18:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 14, 4:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 0h
⏱️
4x Labor Added Apr 14, 4:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2, 20
🚗
Status: Tech Off Site by Vivian Hyde Apr 14, 10:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 7m
✔️
Status: Completed by Vivian Hyde Apr 14, 10:49 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 18m, 0m
⏳ 2.1 business days
⏱️
▶
2 Labor Added Apr 16, 1:14 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 25m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 14, 2:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03185772 Labor Open 1.5 $0.00 Apr 14, 4:58 PM
WL-03185773 Labor Open 2 $275.00 Apr 14, 4:58 PM
WL-03185774 Expenses Open 1 $0.00 Apr 14, 4:58 PM
WL-03185775 Travel Open 20 $0.00 Apr 14, 4:58 PM
WL-03188735 Labor Open 0.016666666666667 $38.00 Apr 16, 1:14 PM

Details