Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268735 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Associates Largo MD — 9701 Apollo Dr. Suite 200, Largo MD, 20774

Apr 28, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (41 biz days early)
Active: 88 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 20, 2025
122 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 20 of ? biz days used
68d
▶ Clock Running
Status: Scheduled
Nov 20 → Mar 4, 2026
68 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Apr 28, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Nov 20 Ready for Release ⏸ Paused 122 —
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 20
Nov 20 → Mar 4 Scheduled ▶ Running 68 88
Mar 4 → Mar 4 Tech On Site ▶ Running 0 88
Dispatch 0.0d
Holding 122.5d (excluded)
Coordinators 89.6d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
122.5 days
Coordinators
89.6 days
Over SLA
Field Work
0.1 days
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 4, 2026 (57 days early)
📅
211.0 days Total Age
⏱️
122.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
86.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 122.5 days stuck in "Ready for Release"
⏱️
Total Delay 86.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.1d / 1.0d SLA
Ready for Release
122.5d
Scheduled
68.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 SRobinson- Created followup WO as requested. (WO-01355622)

02/26/2026 Rfosbury left voicemail and sent email to Angela Squires at asquires@capitolcardiology.com letting her know we will be onsite march 4th versus the 5th

11/20/2025 Mklose rcvd call from Angela, confirmed March 5th @2:45

🔧 Work Performed
Arrived on site. I was informed that, as of yesterday, this device is located at a different site. Sent information to Planner to reschedule and update database.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 Ultrasound System - IP 96377792 - SN SG22205037
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268735
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 123.0 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 20, 2:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 176d 23h
👷
▶
3 Technician Assigned Nov 20, 2:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-05T19:45:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 24m
🚨 65.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 26, 1:12 PM
Scheduled For: 2026-03-04T19:45:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Mar 4, 4:53 PM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 23
🚗
Travel Added Mar 4, 5:01 PM
Type: Travel
Status: Open
Qty: 95
⏱️
3x Labor Added Mar 4, 5:15 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
▶
2 Status: Completed Mar 4, 5:22 PM
Status: Completed → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 4, 5:30 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 8m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 1:40 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 8m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 8, 11:03 AM
Invoice Number: SM-255693

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 68.5 business days (threshold: 2.0 business days)
Exceeded by 66.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Mar 4, 2:45 PM
Created
Apr 28, 11:50 AM
Invoice #
SM-255693

Work Details (8)

Name Type Status Qty Amount Date
WL-03130356 Travel Open 23 $0.00 Mar 4, 4:54 PM
WL-03130389 Travel Open 95 $0.00 Mar 4, 5:01 PM
WL-03130447 Labor Open 0.25 $0.00 Mar 4, 5:15 PM
WL-03130448 Labor Open 2 $0.00 Mar 4, 5:15 PM
WL-03130446 Labor Open 0.75 $0.00 Mar 4, 5:15 PM
WL-03130480 Expenses Open 1 $0.00 Mar 4, 5:26 PM
WL-03130481 Expenses Open 1 $0.00 Mar 4, 5:26 PM
WL-03130498 Labor Open 0.75 $0.00 Mar 4, 5:30 PM

Details