Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268738 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 McLean Family Practice — 625 McLean Ave, Yonkers NY, 10705

Apr 28, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (51 biz days early)
Active: 70 biz days
Paused: 130 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 4, 2025
130 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Dec 4 → Feb 18, 2026
50 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 4 Ready for Release ⏸ Paused 130 —
Dec 4 → Feb 18 Scheduled ▶ Running 50 70
Feb 18 → Feb 18 Tech On Site ▶ Running 0 70
Dispatch 0.0d
Holding 130.5d (excluded)
Coordinators 71.7d
Field Work 1.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.5 days
Coordinators
71.7 days
Over SLA
Field Work
1.5 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
201.5 days Total Age
⏱️
130.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 130.5 days stuck in "Ready for Release"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
130.5d
Scheduled
50.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Sent Reminder Email

12/04/2025 RArnold - Called 9148041687 Samantha Anabi.Back to see if we could schedule in Feb. She confirmed 02/18 @ 9:30 am. Dispatching to Vivian


12/04/2025 RArnold - Called 9148041687 Samantha Anabi. 

McLean Family Practice 625 McLean Ave, Yonkers, NY 10705. Wednesday are best. 

sams914@aol.com

🔧 Work Performed
iE33 Ultrasound System - IP 393153 - SN 02R71N
⚠️ Problem Description
iE33 Ultrasound System - IP 393153 - SN 02R71N
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268738
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 131.0 business days
👷
▶
3 Technician Assigned Dec 4, 1:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T14:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 190d 22h
🚨 51.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 18, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 75d 21h
⏱️
3x Labor Added Feb 18, 2:57 PM
Type: Labor, Travel
Status: Open
Qty: 2, 20
💵
▶
2 Expenses Added Feb 18, 3:04 PM
Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 19m
✔️
Status: Completed by Vivian Hyde Feb 18, 4:06 PM
From: Tech Off Site
To: Completed
Duration in Previous: 57m
🏁
Status: Closed by Vivian Hyde Feb 18, 10:36 PM
From: Completed
To: Closed
Duration in Previous: 6h 30m
⏱️
Labor Added Feb 19, 10:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 10:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 51m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 3m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 50.7 business days (threshold: 2.0 business days)
Exceeded by 48.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 18, 9:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03110576 Labor Open 2 $0.00 Feb 18, 2:57 PM
WL-03110577 Labor Open 2 $275.00 Feb 18, 2:57 PM
WL-03110578 Travel Open 20 $0.00 Feb 18, 2:57 PM
WL-03110619 Expenses Open 1 $0.00 Feb 18, 3:04 PM
WL-03111785 Labor Open 0.016666666666667 $38.00 Feb 19, 10:19 AM

Details