Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268740 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Atlanticare Surgery Center — 2500 English Creek Avenue, Egg Harbor Township NJ, 08234

Apr 28, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (33 biz days early)
Active: 44 biz days
Paused: 194 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸194d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 10, 2026
194 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Mar 10 → Apr 13, 2026
24 business days (counted)
Running total: 44 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 10 Ready for Release ⏸ Paused 194 —
Mar 10 → Apr 13 Scheduled ▶ Running 24 44
Dispatch 0.0d
Holding 194.5d (excluded)
Coordinators 45.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
194.5 days
Coordinators
45.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: May 30, 2026 Completed: Apr 13, 2026 (47 days early)
📅
239.0 days Total Age
⏱️
194.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 194.5 days stuck in "Ready for Release"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
194.5d
Scheduled
24.8d / 2.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 SRobinson- Christina emailed back and confirmed 04/13 at 12 PM. Dispatching WO and sending a confirmed email back.

03/10/2026 SRobinson- Called 856.981.1741. It went to VM, LM going to send a follow up email. 

03/03/2026 Rbailey - Called 856.981.1741 NA No Name. Left VM for Christina. Proposed Date Apr 13 @ 10, Resending email for visibility


02/24/2026 mklose sent first attempt email to : Muhlbaier, Christina 

12/30/2025 Cever site prefer to schedule closer to MD

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 76681997 - SN US618B1319
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268740
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 195.0 business days
👷
▶
3 Technician Assigned Mar 10, 1:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-13T16:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 286d 21h
🚨 25.0 business days
⏱️
2x Labor Added Apr 13, 1:05 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 127
⏱️
Labor Added Apr 13, 6:12 PM
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Jason Yenser Apr 13, 6:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 4h, 0m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Apr 16, 12:11 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 27m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 24.8 business days (threshold: 2.0 business days)
Exceeded by 22.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 13, 12:00 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03183713 Labor Open 1.5 $275.00 Apr 13, 1:05 PM
WL-03183714 Travel Open 127 $0.00 Apr 13, 1:05 PM
WL-03184200 Labor Open 3.5 $0.00 Apr 13, 6:12 PM
WL-03188645 Labor Open 0.016666666666667 $38.00 Apr 16, 12:11 PM

Details