Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268741 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Apr 28, 2025 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (28 biz days early)
Active: 31 biz days
Paused: 192 biz days
🕐 Clock stopped: Tech Off Site (Mar 23, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸192d
⏸ Clock Paused
Status: Ready for Release
May 27 → Mar 6, 2026
192 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 23, 2026
11 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Apr 28, 2025 Tech Off Site: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Mar 6 Ready for Release ⏸ Paused 192 —
Mar 6 → Mar 23 Scheduled ▶ Running 11 31
Mar 23 → Mar 23 Tech On Site ▶ Running 0 31
Dispatch 0.0d
Holding 192.5d (excluded)
Coordinators 33.0d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
192.5 days
Coordinators
33.0 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Apr 28, 2025 Due: Apr 30, 2026 Completed: Mar 23, 2026 (38 days early)
📅
224.0 days Total Age
⏱️
192.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 192.5 days stuck in "Ready for Release"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
192.5d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 mklose Fred confirm March 23rd.


03/06/2026 mklose sent email to Mike, Fred, and Cliff. Offer Joseph March 23rd or 27th;

'Evarts,Frederick' <evarts@uchc.edu>;'McInnis,Michael' <mcinnis@uchc.edu>; forte@uchc.edu

02/23/2026 mklose called Mike McInnis, no answer, lvm

02/23/2026 mklose called POC to confirm devices and schedule. Adding following WO's to one email thread with McInnis,Michael <mcinnis@uchc.edu

WO-12568462

WO-12717377

WO-12717378

WO-12743981


02/20/2026 Mklose emailed Mike to confirm date

02/19/2026 mklose called 860-679-6067 for Fred. VM/LVM sending updated email

02/16/2026 Mklose sent email to Fred Everts, offer April March 3rd @10am

02/02/2026 Mklose sent email to Fred Everts, offer April March 3rd @10am


12/30/2025 Rbailey - Called 860.490.1595 NA Got the VM of Fred Evarts. Left VM for FU. Also Advised that I was resent email for visibility.


12/30/2025 Rbailey - Called 860.679.6067 NA Got the VM of Fred Evarts. Left VM for FU. Also Advised that I was resending email for visibility and would also try his cell at (860) 490-1595


12/24/2025 Rbailey - Sent email reply to Fred to Propose April Nuovo come onsite Feb 9 @10


12/15/2025 Rbailey - Sent 1st Attempt email to Fred Everts evarts@uchc.edu to Confirm the information is correct

🔧 Work Performed
PM
🔍 Technician Findings
device passed all PM tests.
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 97370330 - SN F04H6T
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268741
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 193.0 business days
👷
▶
3 Technician Assigned Mar 6, 10:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-23T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 282d 19h
🚨 12.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Mar 23, 9:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 21h
⏱️
4x Labor Added Mar 23, 10:00 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 0.75, 102
🚗
▶
2 Status: Tech Off Site Mar 23, 10:19 AM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
⏱️
Labor Added Mar 26, 11:29 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 11:51 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 51m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 23, 9:00 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03155050 Labor Open 2.25 $0.00 Mar 23, 10:00 AM
WL-03155051 Labor Open 0.75 $275.00 Mar 23, 10:00 AM
WL-03155052 Travel Open 102 $0.00 Mar 23, 10:00 AM
WL-03155053 Travel Open 102 $0.00 Mar 23, 10:00 AM
WL-03160561 Labor Open 0.016666666666667 $38.00 Mar 26, 11:29 AM

Details