Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268742 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Carilion Health System — 2823 Franklin Rd SW Ste A, Roanoke VA, 24014

Apr 28, 2025 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (27 biz days early)
Active: 74 biz days
Paused: 170 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸170d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 3, 2026
170 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Feb 3 → Apr 21, 2026
54 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Apr 28, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 3 Ready for Release ⏸ Paused 170 —
Feb 3 → Apr 21 Scheduled ▶ Running 54 74
Apr 21 → Apr 21 Tech On Site ▶ Running 0 74
Dispatch 0.0d
Holding 170.5d (excluded)
Coordinators 76.0d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
170.5 days
Coordinators
76.0 days
Over SLA
Field Work
0.1 days
Created: Apr 28, 2025 Due: May 29, 2026 Completed: Apr 21, 2026 (38 days early)
📅
245.0 days Total Age
⏱️
170.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
74.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 474 days old
🚨
Primary Delay 170.5 days stuck in "Ready for Release"
⏱️
Total Delay 74.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
170.5d
Scheduled
55.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 SRobinson - PWO case is closed unable to create follow up PWO.

04/15/2026 - ARuby - Received confirmation email from Tammy to move Allans appt to 2p, 4/21. updated scheduled time

04/15/2026 - ARuby -emailed tafoster@carilionclinic.org asking to push appt. to 2p


04/01/2026 RArnold -Tammy emailed back and confirmed reschedule

04/01/2026 RArnold - Called 540-224-6915 for Tammy Foster. Did not leave a message this time. Sending emailto reschdule Allan for 04/21 @ 10 am


04/01/2026 RArnold - Called (540) 492-1233 for Tammy Foster. Left a message. 


02/03/2026 RFosbury - received email from tafoster@carilionclinic.org confirming FSE onsite Feb 17th at 12:30 PM

01/28/2026 Rbailey - Called 540.492.1233 the number for Tammy Foster. NA No Name on VM. Left VM for FU. Resending email for Visibility


01/28/2026 Rbailey - Called 540.655.5153 The number for Christina Jones and Phone just rang and rang and then disconnected


01/12/2026 Rbailey - Sent 1st Attempt email to tafoster@carilionclinic.org and chjones@carilionclinic.org to propose Allan Klus to come onsite Apr 17 @1230

🔧 Work Performed
Verified device site address with POC prior to travel, address listed on WO is the Carilion Materials Management Warehouse. Arrived at address give by POC and was contacted by POC to tell me that this device is not one of hers and is not at this site. She gave me the correct POC information and I forwarded it to my Planner to aid in rescheduling this PM.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 103119251 - SN US523B0467
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268742
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 171.0 business days
👷
▶
3 Technician Assigned Feb 3, 9:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-17T04:00:00.000+0000, 2026-04-17T16:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 251d 18h
🚨 41.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 1, 2:16 PM
Scheduled For: 2026-04-21T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ricky Bailey Apr 3, 4:05 PM
Scheduled For: 2026-04-21T21:00:00.000+0000, 2026-04-21T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 15, 10:12 AM
Scheduled For: 2026-04-21T06:00:00.000+0000, 2026-04-21T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Allan Klus Apr 21, 5:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 6h
⏱️
5x Labor Added Apr 21, 5:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.25, 3, 57, 169
⏱️
▶
2 Labor Added Apr 21, 5:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 38m
⏱️
▶
2 2x Labor Added Apr 21, 5:57 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 1m, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 12:58 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 27, 1:20 PM
Invoice Number: SM-259936

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 21, 2:00 PM
Created
Apr 28, 11:50 AM
Invoice #
SM-259936

Work Details (8)

Name Type Status Qty Amount Date
WL-03194830 Labor Open 1.25 $0.00 Apr 21, 5:25 PM
WL-03194831 Labor Open 0.25 $0.00 Apr 21, 5:25 PM
WL-03194832 Labor Open 3 $0.00 Apr 21, 5:25 PM
WL-03194833 Travel Open 57 $0.00 Apr 21, 5:25 PM
WL-03194834 Travel Open 169 $0.00 Apr 21, 5:25 PM
WL-03194904 Labor Open 0.5 $0.00 Apr 21, 5:51 PM
WL-03194911 Labor Open 0.25 $0.00 Apr 21, 5:57 PM
WL-03194912 Expenses Open 1 $0.00 Apr 21, 5:57 PM

Details