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← WO Overview

WO-01268744 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Haymarket Vascular Center — 13575 Heathcote Blvd, Gainesville VA, 20155-6700

Apr 28, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (30 biz days early)
Active: 25 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 6, 2026
173 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Apr 28, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Feb 6 Ready for Release ⏸ Paused 173 —
Feb 6 → Feb 16 Scheduled ▶ Running 5 25
Feb 16 → Feb 16 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Holding 173.5d (excluded)
Coordinators 27.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.5 days
Coordinators
27.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Mar 30, 2026 Completed: Feb 16, 2026 (42 days early)
📅
199.0 days Total Age
⏱️
173.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 472 days old
🚨
Primary Delay 173.5 days stuck in "Ready for Release"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
173.5d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 RFosbury Jesmer, Ryan <Ryan.Jesmer@inova.org> confirmed FSE onsite Feb 16th.

02/05/2026 RFosbury received email from Paul Daniel, correcting email address for Ryan and adding Kristina Blankenship to help schedule. Mondays are best, I replied offering the 16th, Blankenship, Kristina <Kristina.Blankenship@inova.org>; Miranda, Paul Daniel <PaulDaniel.Miranda@inova.org>; Central Scheduling <central.scheduling@emsar.com>; Jesmer, Ryan <Ryan.Jesmer@inova.org>

02/05/2026 RFosbury called wilber bonilla at 703-863-4410 LVM, sent email to wilber.bonilla@inova.org

02/05/2026 RFosbury Called 2524142096, went to busy signal. Not able to LVM. 

02/04/2026 RFosbury sent FU to pauldaniel.miranda@inova.org

02/03/2026 RFosbury 02/03/2026 RFosbury called Ryan Jesmen LVM at 2524142096. Sent FU email. 

12/23/2025 Mklose emailed Ryan Jesmen follow up on device

12/17/2025 Mklose sent email to ryan.jesmer@inova.org offer Allan Feb 10th @8:30am

12/01/2025 Mklose sent email to Dave. offered Allan Feb 10th @ 8:30am

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the right front caster latches when the pedal is in free wheel position. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117765936 - SN US325B1088
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268744
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 174.0 business days
📅
▶
3 Dispatch Scheduled Feb 6, 9:37 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 254d 18h
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Feb 16, 8:36 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 33
⏱️
▶
2 Labor Added Feb 16, 10:11 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 35m
🚗
▶
2 Status: Tech Off Site Feb 16, 1:26 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:39 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 16, 8:30 AM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03106828 Labor Open 1 $0.00 Feb 16, 8:37 AM
WL-03106829 Travel Open 33 $0.00 Feb 16, 8:37 AM
WL-03106915 Labor Open 2 $275.00 Feb 16, 10:11 AM
WL-03110455 Labor Open 0.016666666666667 $38.00 Feb 18, 1:39 PM

Details