Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268774 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Medical Multispecialty Assoc — 11-26 Saddle River Rd, Fair Lawn NJ, 07410-5634

Apr 28, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Nov 20)
⏸ 168d excluded (parts wait + holding)
✓ SLA Met (20d early)
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 27.9d
Field Work 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
27.9 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Dec 10, 2025 Completed: Nov 20, 2025 (20 days early)
📅
149.0 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 381 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Ready for Release
121.5d
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 Rbailey - Rcvd call from 862.774.9080 Spoke with Josephine Varela she is looking for the Service Report. Sending email to varelamms@yahoo.com


11/12/2205 Cever received call from 8627749080 confirming FSE onsite for Nov 19th at 12 p.m. sending confirmation to medmultinj@gmail.com

11/12/2025 Cever called 201-796-9200 spoke to receptionist advised Josephine is the poc for scheduling and confirmed address. Transferred to Josephine and LVM sending email with new dates newby25@msn.com

10/21/2025 Cever sent email adding another email to thread. FSE unable to confirm location of device per Email.

luis.velez2@nyumc.org


10/14/2025 Cever escalated for better contact

09/26/2025 YEspino called 201-796-9200 to speak to Josephine to verify the Pm info sent in. Was unable to speak to anybody or leave a message because once dialed all i got was a busy signal.


09/09/2025 YEspino Called 201-796-9200 to speak to the Manager Josephine to verify the Pm info. Was transferred over to her but was unable to speak to her so i left a message.


08/27/2025 Rbailey - Called 201.796.9200 This is the number for Medical Multispecialty Associates in Fair Lawn. Spoke with Oper who said I would need to speak with Manager Josephine. Xfer'd and went straight to VM. Left VM for FU am also sending email to General

medmultinj@gmail.com


08/19/2025 YEspino Called 201-796-9200 to verify the Pm info sent in for this site. Was advised that i would be transferred over to the office manager Josephine. Was unable to speak to her so i left a message.


08/07/2025 YEspino Called 212-263-6573 to speak to Luis Velez to verify the info for the Pm in question. Was able to speak to Luis and he advised he worked for NYU so not a good contact.

🔧 Work Performed
Affiniti 50 Ultrasound Circular Edition - IP 115992261 - SN USO23D1893
🔍 Technician Findings
Affiniti 50 Ultrasound Circular Edition - IP 115992261 - SN USO23D1893
⚠️ Problem Description
Affiniti 50 Ultrasound Circular Edition - IP 115992261 - SN USO23D1893
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268774
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 22.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 122.0 business days
👷
▶
4 Technician Assigned Nov 12, 11:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 168d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-19T17:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 19, 12:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 2x Labor Added Nov 20, 8:32 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 20h 21m, 0m
⏱️
▶
2 Labor Added Nov 20, 8:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 27m
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 41m
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
🚨 72.0 business days
🧾
Invoice Created Mar 2, 12:38 PM
Invoice Number: SM-247154

Bottlenecks

Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 19, 12:00 PM
Created
Apr 28, 11:50 AM
Invoice #
SM-247154

Work Details (3)

Name Type Status Qty Amount Date
WL-03014265 Labor Open 2 $275.00 Nov 20, 8:32 AM
WL-03014266 Labor Open 1 $0.00 Nov 20, 8:32 AM
WL-03014286 Labor Open 0.016666666666667 $38.00 Nov 20, 8:56 AM

Details