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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01268776 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Harrington Memorial Hospital — 100 South St, Southbridge MA, 01550

Apr 28, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 55 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 27, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 24, 2025
144 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Dec 24 → Feb 17, 2026
35 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Apr 28, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 28 → Apr 28 Created ▶ Running 0 0
Apr 28 → May 27 Ready for Scheduling ▶ Running 20 20
May 27 → Dec 24 Ready for Release ⏸ Paused 144 —
Dec 24 → Feb 17 Scheduled ▶ Running 35 55
Feb 17 → Feb 17 Entered ▶ Running 0 55
Feb 17 → Feb 17 Scheduled ▶ Running 0 55
Feb 17 → Feb 17 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Holding 144.5d (excluded)
Coordinators 57.5d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.5 days
Coordinators
57.5 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Apr 28, 2025 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
200.0 days Total Age
⏱️
144.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 472 days old
🚨
Primary Delay 144.5 days stuck in "Ready for Release"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Ready for Release
144.5d
Scheduled
36.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 Rbailey - Called 508.764.5152 Spoke with Aoife. She said for us to come to February 17th @2 pm. Sending Email. Advising Planner to Dispatch


12/15/2025 Rbailey - Sent 1st Attempt email to Aoife Smith aoife.smith@umassmemorial.org to confirm device is Onsite

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 84138724 - SN US220B1402
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 28, 11:50 AM
Work Order: WO-01268776
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 28, 11:56 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
🚨 21.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 29d 4h
🚨 145.0 business days
📅
▶
3 Dispatch Scheduled Dec 24, 10:03 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 18h
🚨 36.0 business days
🆕
▶
3 Status: Entered Feb 17, 1:12 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-17T18:15:00.000+0000
🔧
Status: Tech On Site by April Nuovo Feb 17, 5:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 5m
⏱️
▶
2 5x Labor Added Feb 17, 5:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by April Nuovo Feb 17, 5:39 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 2.8 business days
⏱️
Labor Added Feb 19, 9:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 3m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Feb 17, 1:15 PM
Created
Apr 28, 11:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03109146 Labor Open 1.5 $0.00 Feb 17, 5:25 PM
WL-03109147 Labor Open 1.5 $275.00 Feb 17, 5:25 PM
WL-03109148 Labor Open 1.5 $0.00 Feb 17, 5:25 PM
WL-03109149 Travel Open 50 $0.00 Feb 17, 5:25 PM
WL-03109150 Travel Open 56 $0.00 Feb 17, 5:25 PM
WL-03111698 Labor Open 0.016666666666667 $38.00 Feb 19, 9:21 AM

Details