Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269018 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Apr 29, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✗ SLA Missed
Active: 22 biz days
Paused: 184 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Apr 29 → May 27, 2025
19 business days (counted)
Running total: 19 of ? biz days used
⏸184d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 24, 2026
184 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 28, 2026
3 business days (counted)
Running total: 22 of ? biz days used
Created: Apr 29, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 29 → Apr 29 Created ▶ Running 0 0
Apr 29 → May 27 Ready for Scheduling ▶ Running 19 19
May 27 → Feb 24 Ready for Release ⏸ Paused 184 —
Feb 24 → Feb 28 Scheduled ▶ Running 3 22
Dispatch 0.2d
Holding 184.5d (excluded)
Coordinators 23.1d
Billing 2.3d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
184.5 days
Coordinators
23.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Apr 29, 2025 Due: Jan 30, 2026 Completed: Feb 28, 2026 (28 days late)
📅
207.0 days Total Age
⏱️
184.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 26, 2026
Visit 2 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 473 days old
🚨
Primary Delay 184.5 days stuck in "Ready for Release"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Ready for Release
184.5d
Scheduled
3.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 RArnold - Dispatched to Andre for Walkin in the evening

02/02/2026 RArnold - Called (646) 208-4614 for Valerie. Left a message. Sending email to schedule for this Sat. 02/07 for Andre. 


01/21/2026 RArnold - Called (646) 208-4614 for Valerie. She would like the DSM added to the email thread so she can discuss the quotes needed for the wekeend service. 


01/15/2026 RArnold - Called (646) 208-4614 for Valerie to schedule Andre for Sat 01/24 and 01/31. Left a message. Sending email. 


12/11/2025 RArnold -Escalated to Fady. Still waiting on quote


11/10/2025 RArnold -still waiting on quote to send to customer. created EL and sent to Fady


10/15/2025 RArnold- Customer is requesting quote for weekend service. Fady and Stone are in communication with each other.


10/03/2025 RArnold- Valerie requested quote to have PMs completed on the weekend. Advised of contract hours and looped in Fady.


09/30/2025 RArnold- Emailed for update on device location and contact for scheduling. 


09/24/2025 RArnold- Called (646) 208-4614 for Valerie. She asked that I resend the email so she can loop in who I need to speak to about scheduling. 


09/16/2025 RArnold - Emailed for update on scheduling, device location and correct contact

09/04/2025 RArnold - Called (646) 208-4614 for Valerie Berisha. She is busy and asked that I send her and email. Also including Dionne Boreland (646) 793-1961

vberisha1@northwell.edu

dboreland1@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
IntraSight IGT-D-Image Guided Therapy Devices - IP 96488504 - SN 3654
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Apr 29, 9:22 AM
Work Order: WO-01269018
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 29, 10:57 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 34m
🚨 20.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 28d 5h
🚨 185.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T22:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 273d 2h
📅
Dispatch Scheduled by Rebecca Arnold Feb 25, 12:58 PM
Scheduled For: 2026-02-26T22:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Feb 28, 2:06 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 20h, 0m
⏳ 2.0 business days
⏱️
Labor Added Mar 3, 11:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 11:58 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 9, 11:16 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255952

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 26, 5:00 PM
Created
Apr 29, 9:22 AM
Invoice #
SM-255952

Work Details (7)

Name Type Status Qty Amount Date
WL-03124681 Labor Open 2 $155.00 Feb 28, 2:06 PM
WL-03124682 Labor Open 1.5 $150.00 Feb 28, 2:06 PM
WL-03124683 Labor Open 0.25 $0.00 Feb 28, 2:06 PM
WL-03124684 Expenses Open 1 $0.00 Feb 28, 2:06 PM
WL-03124685 Expenses Open 1 $0.00 Feb 28, 2:06 PM
WL-03124686 Travel Open 26 $0.00 Feb 28, 2:06 PM
WL-03127688 Labor Open 0.016666666666667 $38.00 Mar 3, 11:41 AM

Details