Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269132 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Norton Children's Medical Center — 4910 Chamberlain Lane, Louisville KY, 40241

Apr 29, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
⚠ 322 biz days overdue
Active: 323 biz days
▶ Clock Running
Status: Created
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
323d
▶ Clock Running
Status: Ready for Scheduling
Apr 29 → Aug 15, 2026
323 business days (counted)
Running total: 323 of ? biz days used
Created: Apr 29, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 29 → Apr 29 Created ▶ Running 0 0
Apr 29 → Apr 29 Scheduled ▶ Running 0 0
Apr 29 → Aug 15 Ready for Scheduling ▶ Running 323 323
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Apr 29, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
324.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 473 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/25 1130 LM w/KE; KE other shift; 5/1/2025 1346 CM LM w/JV, AM; 1438 JV avail (can do doubles); LM w/Tammy re cnfm; JV dbl booked; 1839 LM w/Tammy; 0945 Tammy ack msg ; 5/5/2025 2040 LM w/TK; 5/7/25 2020 TK decline; 5/8/2025 1312 CM LM w/Tammy re still a need? 5/13/2025 1757 LM w/MJ; 2017 MJ decline; 5/16/2025 1249 LM w/Tammy re NAR


, TK, AM, BB, CC, CE, JF, MJ

Timeline

📋
2 Work Order Created Apr 29, 11:32 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 29, 4:00 PM
Created
Apr 29, 11:32 AM
Invoice #
N/A

Details