Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269542 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WALTER REED NATIONAL MILITARY MEDICAL CENTER — 8901 WISCONSIN AVE, BETHESDA MD, 20889

Apr 30, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 17)
✓ SLA Met (44d early)
Dispatch 1.9d
Coordinators 142.6d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
142.6 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Apr 30, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
143.6 days Total Age
⏱️
134.5d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
145.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Hudson — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 13, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 379 days old
🚨
Primary Delay 134.5 days stuck in "Assigned"
⏱️
Total Delay 145.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
134.5d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Correction Needed
0.0d
Ready to Bill
1.5d / 1.0d SLA
L2 Screening
1.9d / 1.0d SLA
L2 Review
6.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 SRobinson- Created follow up WO for the remaining. (Wo-01315618)

🔧 Work Performed
Installation of qty.18- GOB and accessories
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC installations - 18 GIRAFFE OMNIBED W/ 18 BSPT

Timeline

📋
Work Order Created Apr 30, 3:01 PM
Work Order: WO-01269542
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Shelby Robinson Apr 30, 3:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 27m
👷
▶
2 Technician Assigned Apr 30, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🚨 135.0 business days
👷
▶
3 Technician Assigned Nov 4, 11:04 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 187d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-13T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Leo Hudson Nov 13, 10:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
⏱️
Labor Added Nov 13, 11:31 AM
Type: Labor
Status: Open
Qty: 4.5
⏳ 2.9 business days
⏱️
▶
2 13x Labor Added Nov 17, 6:48 AM
13x Labor Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Tech On Site
To: Completed
Duration in Previous: 3d 19h
🏁
▶
2 Status: Closed Nov 17, 6:59 AM
Status: Closed → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Leo Hudson
From: Closed
To: Billing Correction Needed
Duration in Previous: 3m
💵
▶
2 2x Expenses Added Nov 17, 7:04 AM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Leo Hudson
From: Billing Correction Needed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 19, 4:05 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 9h
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:09 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 20h 2m
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 21, 1:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 1h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
💵
Status: Billing Review by Timothy Amburgey Dec 1, 1:13 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 42m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 44m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:34 PM
Invoice Number: 247866

Bottlenecks

Assigned
Duration: 134.5 business days (threshold: 4.0 business hours)
Exceeded by 134.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joe Hudson
Scheduled
Nov 13, 8:00 AM
Created
Apr 30, 3:01 PM
Invoice #
247866

Work Details (17)

Name Type Status Qty Amount Date
WL-03006006 Labor Open 4.5 $0.00 Nov 13, 11:31 AM
WL-03009487 Labor Open 5 $190.00 Nov 17, 6:48 AM
WL-03009488 Labor Open 1 $100.00 Nov 17, 6:48 AM
WL-03009489 Labor Open 1.5 $0.00 Nov 17, 6:48 AM
WL-03009490 Labor Open 8.5 $380.00 Nov 17, 6:48 AM
WL-03009491 Labor Open 5 $450.00 Nov 17, 6:48 AM
WL-03009492 Expenses Open 1 $0.00 Nov 17, 6:48 AM
WL-03009493 Expenses Open 1 $0.00 Nov 17, 6:48 AM
WL-03009494 Expenses Open 1 $0.00 Nov 17, 6:48 AM
WL-03009495 Expenses Open 1 $0.00 Nov 17, 6:48 AM
WL-03009496 Travel Open 10 $0.00 Nov 17, 6:48 AM
WL-03009497 Travel Open 10 $0.00 Nov 17, 6:48 AM
WL-03009498 Travel Open 10 $0.00 Nov 17, 6:48 AM
WL-03009499 Travel Open 248 $0.00 Nov 17, 6:48 AM
WL-03009500 Expenses Open 1 $158.20 Nov 17, 7:04 AM
WL-03009501 Expenses Open 1 $154.90 Nov 17, 7:04 AM
WL-03013420 Labor Open 0.016666666666667 $38.00 Nov 19, 4:05 PM

Details