Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269545 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UPPER CHESAPEAKE MEDICAL CENTER — 500 UPPER CHESAPEAKE DR, BEL AIR MD, 21014

Apr 30, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 9)
✓ SLA Met (22d early)
Dispatch 15.5d
Coordinators 150.0d
Field Work 10.3d
Billing 0.3d
✓ SLA Met
Dispatch
15.5 days
Over SLA
Coordinators
150.0 days
Over SLA
Field Work
10.3 days
Over SLA
Billing
0.3 days
Created: Apr 30, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
158.6 days Total Age
⏱️
140.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
171.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 379 days old
🚨
Primary Delay 140.5 days stuck in "Assigned"
⏱️
Total Delay 171.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
140.5d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
6.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
15.5d / 1.0d SLA
L2 Review
2.6d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GIRAFFE WARMER serial number(s): GBW25361319SA,GBW25361321SA
🔍 Technician Findings
GIRAFFE WARMER serial number(s): GBW25361319SA,GBW25361321SA
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE WARMER serial number(s): GBW25361319SA,GBW25361321SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Installation - 2 Giraffe WARMERS

Timeline

📋
Work Order Created Apr 30, 3:06 PM
Work Order: WO-01269545
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Shelby Robinson Apr 30, 3:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23m
👷
▶
2 Technician Assigned Apr 30, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
🚨 141.0 business days
👷
▶
3 Technician Assigned Nov 12, 3:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 196d 0h
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 17, 1:22 PM
Scheduled For: 2025-11-25T17:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Nov 25, 3:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Nov 26, 9:46 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 30, 21
⏳ 2.3 business days
✔️
Status: Completed by Fady Messak Nov 28, 1:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 22h
⚠️ 7.0 business days
🏁
Status: Closed by Jeffrey Coles Dec 8, 7:17 PM
From: Completed
To: Closed
Duration in Previous: 10d 6h
⏳ 2.6 business days
⏱️
▶
2 Labor Added Dec 10, 2:58 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 19h
🚨 16.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:49 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:07 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Assigned
Duration: 140.5 business days (threshold: 4.0 business hours)
Exceeded by 140.0 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Completed
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Nov 25, 12:00 PM
Created
Apr 30, 3:06 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03021540 Labor Open 1.5 $100.00 Nov 26, 9:46 PM
WL-03021541 Labor Open 1.5 $400.00 Nov 26, 9:46 PM
WL-03021542 Labor Open 1 $0.00 Nov 26, 9:46 PM
WL-03021543 Travel Open 30 $0.00 Nov 26, 9:49 PM
WL-03021544 Travel Open 21 $0.00 Nov 26, 9:49 PM
WL-03033092 Labor Open 0.016666666666667 $38.00 Dec 10, 2:58 PM

Details