Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01269568 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 TIDALHEALTH PENINSULA REGIONAL — 100 E CARROLL ST, SALISBURY MD, 21801

Apr 30, 2025 → Dec 10, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 11)
✓ SLA Met (20d early)
Dispatch 14.0d
Coordinators 162.4d
Billing 0.3d
✓ SLA Met
Dispatch
14.0 days
Over SLA
Coordinators
162.4 days
Over SLA
Billing
0.3 days
Created: Apr 30, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
161.0 days Total Age
⏱️
140.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
171.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 379 days old
🚨
Primary Delay 140.5 days stuck in "Assigned"
⏱️
Total Delay 171.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
140.5d / 0.5d SLA
Scheduled
21.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
14.0d / 1.0d SLA
L2 Review
2.7d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
MIC Installation
🔍 Technician Findings
NONE
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): TAA25181140SA,TAA25191141SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 2 Giraffe INCUBATOR

Timeline

📋
Work Order Created Apr 30, 3:14 PM
Work Order: WO-01269568
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Shelby Robinson Apr 30, 3:30 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15m
👷
▶
2 Technician Assigned Apr 30, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
🚨 141.0 business days
👷
Technician Assigned by Rich Fosbury Nov 12, 2:59 PM
Technician: a0hVU000005CFDJYA4, Jeffrey Coles
🗓️
▶
2 Status: Scheduled Nov 12, 3:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 17, 1:20 PM
Scheduled For: 2025-11-26T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 8:21 AM
Scheduled For: 2025-12-04T13:00:00.000+0000
🆕
▶
4 Status: Entered Nov 25, 8:27 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-04T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 9:56 AM
Scheduled For: 2025-12-03T14:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 10:17 AM
Scheduled For: 2025-12-08T14:00:00.000+0000
⚠️ 7.0 business days
👷
Technician Assigned by Rich Fosbury Dec 3, 10:02 AM
Technician: Rodney Charles
⚠️ 6.0 business days
⏱️
▶
2 9x Labor Added Dec 10, 10:10 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 13h, 0m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Dec 12, 11:18 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 13h
🚨 14.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:35 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 19d 2h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Assigned
Duration: 140.5 business days (threshold: 4.0 business hours)
Exceeded by 140.0 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Dec 8, 9:00 AM
Created
Apr 30, 3:14 PM
Invoice #
SM-250436

Work Details (10)

Name Type Status Qty Amount Date
WL-03033660 Labor Open 1.5 $230.00 Dec 10, 10:10 PM
WL-03033661 Labor Open 0.5 $0.00 Dec 10, 10:10 PM
WL-03033662 Labor Open 0.5 $0.00 Dec 10, 10:10 PM
WL-03033663 Labor Open 3 $230.00 Dec 10, 10:10 PM
WL-03033664 Labor Open 4 $250.00 Dec 10, 10:10 PM
WL-03033665 Expenses Open 1 $0.00 Dec 10, 10:10 PM
WL-03033666 Expenses Open 1 $0.00 Dec 10, 10:10 PM
WL-03033667 Expenses Open 1 $0.00 Dec 10, 10:10 PM
WL-03033668 Travel Open 162 $0.00 Dec 10, 10:10 PM
WL-03035765 Labor Open 0.016666666666667 $38.00 Dec 12, 11:18 AM

Details