Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270043 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Harrington Memorial Hospital — 100 South St, Southbridge MA, 01550

May 2, 2025 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (194 biz days early)
Active: 187 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 23, 2025
15 business days (counted)
Running total: 15 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
76d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Sep 15, 2025
76 business days (counted)
Running total: 92 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Sep 15 → Oct 30, 2025
32 business days (not counted)
50d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Jan 15, 2026
50 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 142 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 26, 2026
28 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Entered
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 187 of ? biz days used
Created: May 2, 2025 Completed: Mar 23, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 23 Ready for Scheduling ▶ Running 15 15
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 16
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Sep 15 Ready for Scheduling ▶ Running 76 92
Sep 15 → Oct 30 Ready for Release ⏸ Paused 32 —
Oct 30 → Jan 15 Ready for Scheduling ▶ Running 50 142
Jan 15 → Jan 15 Assigned ▶ Running 0 142
Jan 15 → Feb 26 Scheduled ▶ Running 28 170
Feb 26 → Feb 26 Entered ▶ Running 0 170
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 170
Feb 26 → Mar 23 Scheduled ▶ Running 17 187
Dispatch 0.2d
Holding 32.3d (excluded)
Coordinators 191.3d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
32.3 days
Coordinators
191.3 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: May 2, 2025 Due: Dec 31, 2026 Completed: Mar 23, 2026 (283 days early)
📅
220.0 days Total Age
⏱️
76.4d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
185.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 470 days old
🚨
Primary Delay 76.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 185.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
145.4d / 1.0d SLA
Ready for Release
32.3d
Scheduled
45.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 mklose POc confirm April

02/26/2026 mklose email poc off April March 9th

01/12/2026 Mklose April communicated with POC regarding software, scheduled Feb 17 @2pm

12/15/2025 MHamersley - per planner, working to schedule per FSE availability.


11/05/2025 Mklose planner working with POC to schedule.


10/30/2025 MHamersley - called 774-436-0870, spoke to Tim, he still has these 2 devices and is ready for scheduling; sent confirmation email: timothy.ohare@intelashealth.com

Trilogy EV300 Ventilator H353999485528

Trilogy EV300 Ventilator H35386096298D


09/24/2025 YEspino Called 508-765-6467 to speak to Tim O'hare to verify the devices in question. This number is for the biomed dept, was unable to speak to anybody so i left a message.


09/15/2025 YEspino Called 774-436-0870 to speak to Tim to verify the devices in question. the call was just picked up and then the call was dropped.


05/02/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01263739) -No follow up notes -


-Previous notes -

04/14/2025 awhitney sent email to Timothy to schedule last 3 devices next Thursday

04/09/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01245113) -No follow up notes -


-Previous notes-

03/26/2025 SRobinson- Received a call from Chris inquiring more information regarding this FCO.

03/26/2025 SRobinson- Called Tim, (774) 436-0870. Spoke with Tim, he confirmed for Sebastian to be onsite next week 04/01 and 04/04. Dispatching WO and sending a confirmed email back. 

03/25/2025 JRojas called (774) 436-0870 and soke to Tim. He confirmed all devices to be active. No COVID/Credentialing. Address is correct. Sending email to timothy.ohare@crothall.com. He does have PTO next week starting on Wednesday

🔧 Work Performed
FCO81
🔍 Technician Findings
FCO81
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created May 2, 9:58 AM
Work Order: WO-01270043
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Austin Whitney May 2, 11:27 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 29m
🚨 16.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 21d 3h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 14m
🚨 76.9 business days
✅
Status: Ready for Release by Yessenia Espino Sep 15, 5:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 111d 1h
🚨 32.8 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 30, 2:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 44d 20h
🚨 51.0 business days
👷
▶
3 Technician Assigned Jan 15, 4:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 77d 3h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-17T19:00:00.000+0000
🚨 28.9 business days
🆕
Status: Entered by Megan Klose Feb 26, 8:11 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 41d 15h, 0m
👷
▶
3 Technician Assigned Feb 26, 1:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-09T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 28m
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose Mar 2, 4:30 PM
Scheduled For: 2026-03-23T13:00:00.000+0000
🚨 15.9 business days
⏱️
5x Labor Added Mar 23, 3:27 PM
Type: Labor, Travel
Status: Open
Qty: 2, 4.5, 1, 57, 59
✔️
Status: Completed by April Nuovo Mar 23, 7:20 PM
From: Scheduled
To: Completed
Duration in Previous: 25d 4h
🏁
Status: Closed by April Nuovo Mar 23, 7:39 PM
From: Completed
To: Closed
Duration in Previous: 19m
⏳ 3.5 business days
⏱️
Labor Added Mar 26, 12:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 12:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 55m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 76.4 business days (threshold: 1.0 business days)
Exceeded by 75.4 business days
Ready for Scheduling
Duration: 50.7 business days (threshold: 1.0 business days)
Exceeded by 49.7 business days
Scheduled
Duration: 28.3 business days (threshold: 2.0 business days)
Exceeded by 26.3 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Mar 23, 9:00 AM
Created
May 2, 9:58 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03155614 Labor Open 2 $310.00 Mar 23, 3:27 PM
WL-03155615 Labor Open 4.5 $475.00 Mar 23, 3:27 PM
WL-03155616 Labor Open 1 $0.00 Mar 23, 3:27 PM
WL-03155617 Travel Open 57 $0.00 Mar 23, 3:27 PM
WL-03155618 Travel Open 59 $0.00 Mar 23, 3:27 PM
WL-03160716 Labor Open 0.016666666666667 $76.00 Mar 26, 12:35 PM

Details