Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270794 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Rush Copley Medical Center — 2000 Ogden Ave., Aurora IL, 60504

May 6, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
⚠ 301 biz days overdue
Active: 318 biz days
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
318d
▶ Clock Running
Status: Ready for Scheduling
May 6 → Aug 14, 2026
318 business days (counted)
Running total: 318 of ? biz days used
Created: May 6, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0
May 6 → May 6 Scheduled ▶ Running 0 0
May 6 → Aug 14 Ready for Scheduling ▶ Running 318 318
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: May 6, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
319.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 464 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6/25 1115 LM w/JBu, SC, NN; 1135 NN decline; 1240 SC decline; JaB other shift; 5/8/25 0930 LM w/AM, SS, TF, TK; LM w/Maura re compliance; 1010 SS decline; 1013 TF decline; 5/13/2025 1333 CM LM w/Maura re NAR

Timeline

📋
Work Order Created May 6, 11:22 AM
Work Order: WO-01270794
Type: CSOL Services
Priority: PSM
👷
▶
3 Technician Assigned May 6, 11:30 AM
Technician Assigned → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 11, 12:00 PM
Created
May 6, 11:22 AM
Invoice #
N/A

Details