Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01270796 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Rush Copley Medical Center — 2000 Ogden Ave., Aurora IL, 60504

May 6, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
⚠ 301 biz days overdue
Active: 318 biz days
▶ Clock Running
Status: Created
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 13, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 13, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 13 → May 13, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 13, 2025
0 business days (counted)
Running total: 5 of ? biz days used
313d
▶ Clock Running
Status: Ready for Scheduling
May 13 → Aug 14, 2026
313 business days (counted)
Running total: 318 of ? biz days used
Created: May 6, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
May 6 → May 6 Created ▶ Running 0 0
May 6 → May 6 Scheduled ▶ Running 0 0
May 6 → May 13 Ready for Scheduling ▶ Running 5 5
May 13 → May 13 Scheduled ▶ Running 0 5
May 13 → May 13 Ready for Scheduling ▶ Running 0 5
May 13 → May 13 Scheduled ▶ Running 0 5
May 13 → Aug 14 Ready for Scheduling ▶ Running 313 318
Coordinators 6.1d
⚠ Overdue
Coordinators
6.1 days
Over SLA
Created: May 6, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
319.0 days Total Age
⏱️
6.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 464 days old
🚨
Primary Delay 6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6/25 1115 LM w/JBu, SC, NN; 1135 NN decline; 1240 SC decline; JaB other shift; 5/8/25 0930 LM w/AM, SS, TF, TK; LM w/Maura re compliance; 1010 SS decline; 1013 TF decline; 1343 JV avail; 1731 LM w/Maura re cnfm; 1744 ack cnfm; LM w/JV; 1746 JV ack cnfm; 1819 LM w/Maura re JV dble booked; 1821 Maura ack msg

Timeline

📋
▶
3 Work Order Created May 6, 11:26 AM
Work Order Created → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Wayne Rush
Technician: CSOL Admin
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
📅
Status: Ready for Scheduling by Wayne Rush May 6, 11:31 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled May 13, 5:48 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Jennifer Veliz
👷
▶
2 Technician Assigned May 13, 6:20 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 31m, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee May 13, 6:40 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 20m

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 11, 4:00 PM
Created
May 6, 11:26 AM
Invoice #
N/A

Details