Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271101 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 TAS-CSEMCB Inc dba St Elizabeth's — 736 Cambridge St, Brighton MA, 02135

May 7, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 44 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
May 7 → May 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 23, 2025
11 business days (counted)
Running total: 12 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 12, 2026
156 business days (not counted)
32d
▶ Clock Running
Status: On Hold
Jan 12 → Feb 27, 2026
32 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: May 7, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 7 → May 8 Created ▶ Running 1 1
May 8 → May 23 Ready for Scheduling ▶ Running 11 12
May 23 → Jan 12 Ready for Release ⏸ Paused 156
Jan 12 → Feb 27 On Hold ▶ Running 32 44
Feb 27 → Mar 1 Scheduled ▶ Running 0 44
Dispatch 2.0d
Holding 188.7d (excluded)
Coordinators 12.8d
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
188.7 days
Coordinators
12.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: May 7, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
201.0 days Total Age
⏱️
156.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 465 days old
🚨
Primary Delay 156.5 days stuck in "Ready for Release"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
11.8d / 1.0d SLA
Ready for Release
156.5d
On Hold
32.2d
Scheduled
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 mklose dispatch to Davon to ANR and close

01/12/2026 mklose rcvd email from Peter Tran email adv he did not have the device, adv him a FSE will send ANR to sign to close out WO


01/06/2026 YEspino Called 360-286-9844 to speak to Monique to verify the Vent in question. Was unable to speak to her or leave a message.


01/06/2026 YEspino Called 617-562-7721 to speak to Peter over the vent in question. Was able to speak to Peter and he advised he is too busy to assist so he asked for an email to be sent out to him so that he can look into the device in question. Email: peter.tran@bmc.org 


01/06/2026 YEspino Called 617-779-6384 to speak to Soumia to verify the device in question. Was sent to vm so i left a message.


11/05/2025 YEspino Called 360-286-9844 to speak to Monique Freymith to verify the device in question. Was unable to speak to her so i left a message.


11/05/2025 YEspino Called 617-562-7721 to speak to Peter over the device in question. Was sent to vm so i left a message.


11/05/2025 YEspino Called 617-779-6384 to speak to Soumia to verify the device in question. Was unable to speak to her so i left a message.


10/01/2025 YEspino Called 617-562-7721 to speak to Peter Tran to verify the device in question. Was unable to speak to him so i left a message.


10/01/2025 YEspino Called 617-779-6384 to speak to Soumia Elanbi to verify the device in question. Was unable to speak to Soumia so i left a message.


05/07/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01244953) -Follow up notes - Created PWO WO-12769868. H283908092F8E Location says they do not have that one may need an ANR


-Previous Note -

04/29/2025 awhitney sent email to Soumia scheduling April next Tuesday 5/6 at 9am

04/28/2025 awhitney email from customer asking when we plan to come on site advised I was looking into the other device getting created so we can schedule both waiting on response from Danny Fountain messaged Mandy to see if she received response from him.

04/25/2025 awhitney phone call from Soumia 617.779.6384 confirmed 1 device under this case the other one does not populate for her so she does not believe it is there. She also has another device which is located on a work order that they received from their sister hospital in Texas WO-12154162 but it is assigned to progressive reaching out to get this assigned to us. Sending confirmation email to Soumia.Elanbi@bmc.org

04/24/2025 awhitney called 617.779.6384 left VM for Soumia she is the previous contact for all scheduled work we have done in the past.

04/22/2025 JRojas called (617) 779-6384 and left a VM. No email reply. Sending a follow up

04/14/2025 JRojas called 617-779-6384 and left another VM. Looking for an email. Sending email to Elanbi, Soumia <Soumia.Elanbi@steward.org>

04/09/2025 JRojas called 617-779-6384 and left a VM, the contact provided by a Philips person

04/08/2025 JRojas called 617-779-6384 and left a VM

04/04/2025 JRojas called 617-779-6384 and left a VM

04/01/2025 JRojas called (617) 789-3000 and pressed 4 for directory. Asked for respiratory, but I got a lot of names instead of the department

04/01/2025 JRojas called +16177893000 and waited for operator. Call disconnected

04/01/2025 JRojas called 617-779-6384 and left a VM

03/26/2025 JRojas called 617-779-6384 and left a VM. Last known POC for site.

03/26/2025 JRojas called 409.728.8085 and spoke to Babette, but she is in Texas. Doing more research. Device was in her possession in 2022. 

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created May 7, 11:08 AM
Work Order: WO-01271101
Type: FCO
Priority: PC
2.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold May 8, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 2h
🚨 12.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 15d 2h
🚨 157.0 business days
⏸️
Status: On Hold by Megan Klose Jan 12, 5:26 PM
From: Ready for Release
To: On Hold
Duration in Previous: 234d 2h
🚨 32.8 business days
👷
3 Technician Assigned Feb 27, 10:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-27T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 45d 17h
1.0 business days
⏱️
2 2x Labor Added Feb 28, 11:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
2.0 business days
⏱️
Labor Added Mar 3, 12:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 27, 11:00 AM
Created
May 7, 11:08 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03124779 Labor Open 2 $237.50 Feb 28, 11:11 PM
WL-03124780 Labor Open 2 $155.00 Feb 28, 11:11 PM
WL-03127770 Labor Open 0.016666666666667 $38.00 Mar 3, 12:24 PM

Details