Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271303 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - ACP - EAST 95TH STREET RADIOLOGY — 215 E 95TH ST, NEW YORK NY, 10128

May 8, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 203 biz days overdue
Active: 363 biz days
▶ Clock Running
Status: Created
May 8 → May 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 15, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
May 15 → May 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
324d
▶ Clock Running
Status: Ready for Scheduling
May 15 → Sep 2, 2026
324 business days (counted)
Running total: 329 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 363 of ? biz days used
Created: May 8, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 8 → May 8 Created ▶ Running 0 0
May 8 → May 14 Ready for Scheduling ▶ Running 4 4
May 14 → May 15 Scheduled ▶ Running 1 5
May 15 → May 15 Entered ▶ Running 0 5
May 15 → Sep 2 Ready for Scheduling ▶ Running 324 329
Sep 2 → Oct 22 On Hold ▶ Running 34 363
Dispatch 0.0d
Coordinators 331.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
331.6 days
Over SLA
Created: May 8, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
364.0 days Total Age
⏱️
324.6d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
327.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 532 days old
🚨
Primary Delay 324.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 327.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
329.6d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
▶
2 Work Order Created May 8, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned May 14, 11:57 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 1h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-15T12:30:00.000+0000, 2025-05-15T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-16T11:30:00.000+0000
💵
2x Expenses Added May 15, 11:12 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added May 15, 11:20 AM
Type: Expenses
Status: Open
Qty: 1
🆕
Status: Entered by Cristina Everetts May 15, 2:51 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 2h, 0m
🚨 325.0 business days
⏸️
Status: On Hold by Mandy Newman Sep 2, 9:47 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 474d 18h

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 324.6 business days (threshold: 1.0 business days)
Exceeded by 323.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 8, 10:08 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-02794427 Expenses Open 1 $205.00 May 15, 11:12 AM
WL-02794428 Expenses Open 1 $0.00 May 15, 11:12 AM
WL-02794435 Expenses Open 1 $205.00 May 15, 11:20 AM
WL-02794436 Expenses Open 1 $0.00 May 15, 11:20 AM

Details