Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271459 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Iowa Hospital - Downtown Campus — 500 E Market St., Iowa City IA, 52245

May 8, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
⚠ 301 biz days overdue
Active: 316 biz days
▶ Clock Running
Status: Created
May 8 → May 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 9 → May 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
315d
▶ Clock Running
Status: Ready for Scheduling
May 9 → Aug 14, 2026
315 business days (counted)
Running total: 316 of ? biz days used
Created: May 8, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 8 → May 8 Created ▶ Running 0 0
May 8 → May 8 Scheduled ▶ Running 0 0
May 8 → May 9 Ready for Scheduling ▶ Running 1 1
May 9 → May 9 Scheduled ▶ Running 0 1
May 9 → Aug 14 Ready for Scheduling ▶ Running 315 316
Coordinators 0.2d
⚠ Overdue
Coordinators
0.2 days
Created: May 8, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
316.0 days Total Age
⏱️
0.2d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 462 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/8/2025 1940 CM ack msg; LM w/SC, NN, JF; 2103 JF decline; 1251 SC decline; 5/12/2025 1851 CM LM w/Kristie re compliance; 5/14/2025 1224 CM LM w/MJ, SS, ES; MJ other shift; 1500 SS decline; 5/16/2025 1259 LM w/Kristie re NAR


Timeline

📋
▶
2 Work Order Created May 8, 7:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
2 Dispatch Scheduled May 8, 8:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1h 14m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 12, 12:00 PM
Created
May 8, 7:43 PM
Invoice #
N/A

Details