Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271601 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Thomas Jefferson University Hospital — 111 S 11th St, Philadelphia PA, 19107

May 9, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (144 biz days early)
Active: 264 biz days
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
May 9 → May 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 12 → May 23, 2025
9 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jun 9, 2025
9 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 9 → Jun 13, 2025
4 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 24 of ? biz days used
206d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Apr 14, 2026
206 business days (counted)
Running total: 230 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Apr 14 → Jun 2, 2026
34 business days (counted)
Running total: 264 of ? biz days used
Created: May 9, 2025 Canceled: Jun 2, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
May 9 → May 12 Created ▶ Running 1 1
May 12 → May 23 Ready for Scheduling ▶ Running 9 10
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 11
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Jun 9 Ready for Scheduling ▶ Running 9 20
Jun 9 → Jun 13 Scheduled ▶ Running 4 24
Jun 13 → Jun 13 Entered ▶ Running 0 24
Jun 13 → Apr 14 Ready for Scheduling ▶ Running 206 230
Apr 14 → Jun 2 On Hold ▶ Running 34 264
Dispatch 1.5d
Holding 34.7d (excluded)
Coordinators 233.0d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
34.7 days
Coordinators
233.0 days
Over SLA
Created: May 9, 2025 Due: Dec 31, 2026 Completed: Jun 2, 2026 (212 days early)
📅
264.5 days Total Age
⏱️
207.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
228.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 463 days old
🚨
Primary Delay 207.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 228.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
228.0d / 1.0d SLA
Ready for Release
0.1d
Scheduled
5.0d / 2.0d SLA
On Hold
34.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 RArnold - This PWO is showing Pending entitlement but it is an FCO. this WO will not be able to be used. Needs Canceled

03/09/2026 SRobinson- Sent email to Jerome to see if he would like to proceed with repairs and continue this FCO.

02/19/2026 YEspino Called 215-955-6225 to speak to Jerome Taylor to verify the 7 EV300 Vents in question. Was unable to speak to him or leave a message because the line wouldnt connect. will try back later.


10/27/2025 Cever emailed 4 locations as the devices are split between other sites.

09/30/2025 Cever working with site to have FSE scheduled onsite.

06/13/2025 Cever placing on hold as the site locates the remining devices advsied fSE they havent found any on our list.

05/09/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01255733) -no follow up notes -


-Previous notes -

03/18/2025 Cever sent email to Jerome.Taylor@jefferson.edu advising FSE Fred and Jason back onsite for March 26th and 27th

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created May 9, 3:37 PM
Work Order: WO-01271601
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts May 12, 8:11 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 16h
🚨 10.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 11d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16m
⚠️ 9.9 business days
🗓️
▶
3 Status: Scheduled Jun 9, 8:06 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Jason Yenser
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-06-12T17:15:00.000+0000, 2025-06-12T17:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Cristina Everetts Jun 13, 9:33 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 4d 1h, 0m
🚨 207.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 14, 2:45 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 305d 5h
🚨 35.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 2, 5:18 PM
From: On Hold
To: Canceled
Duration in Previous: 49d 2h

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 207.0 business days (threshold: 1.0 business days)
Exceeded by 206.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
May 9, 3:37 PM
Invoice #
N/A

Details